July 19, 2019
The latest news, company announcements, DGX events and industry-position posts.

How do I ensure safe sailing to Guam?

February 2, 2018

There are 6,000 miles of ocean to cross for your cargo to arrive in Guam – the equivalent of going from Los Angeles to New York and back again. The ocean is not a smooth paved highway, but rather comprised of vast, turbulent seas with swells as big as four-story buildings through which sea faring vessels need to navigate. The vessels get knocked around quite a bit, causing cargo loaded inside containers to shift and move during transit.

In order to minimize any damage caused by the often rough trip, the shipping professionals at DGX - Dependable Global Express always take extra care when loading your freight by adding dunnage and cardboard inside the containers to safely secure the loads from shifting and moving about inside your containers.

As a shipper or supplier shipping items to Guam, here are a few shipping tips to help ensure your products arrive safely and intact:
  • Always load heavier items on the bottom of pallet, with lighter product on top.
  • Use three to four layers of shrink wrap to help keep the load from falling off the pallet.
  • If your boxes are soft cardboard, use corner protectors before wrapping, so boxes are not crushed when wrapping.
  • Minimize the exposure of products that can be easily scratched by adding protective covering or have the item crated.
  • On bagged freight, for example: flour, rice, concrete; use cardboard on the sides prior to wrapping with shrink wrap to prevent bags from being torn.
  • When shipping 55 gallon drums, secure drums to a pallet with suitable banding material.

These are just a few safety tips for Guam shipping. By doing your part, you can help ensure your products will arrive safely to your destination and ultimately to your customer.

At DGX we will always do our part as your Dependable partner!

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How simple it is to do air shipping with DGX

January 22, 2018
When it’s time for you to choose a freight forwarder to handle urgent shipping matters, DGX - Dependable Global Express is ready to help. For air cargo solutions, it’s our reliability, efficiency and skilled high performance standards which are setting new benchmarks in shipping.

Flexible flight schedules and a robust network of contracted carriers with dependable air routes make it simple and effective to move products.  From priority express to consolidation cost savings services, DGX offers a variety of air cargo products allowing our clients to easily decide what works best for them.

To make it even easier and less stressful, our competitively priced air cargo insurance makes it easier to transfer the risk of any shipping peril whether across the country or across the world.

We stand ready to serve all of your needs for air cargo and freight forwarding.  Contact us today by your preferred method: phone, email, live chat.
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Eight important benefits of using Air Cargo

November 3, 2017
DGX - Dependable Global Express stands ready to serve all of your air cargo and shipping needs. Here are eight great reasons to use us to ship your cargo via air freight:
  1. FAST. Air freight services are vital when your goods must be delivered over longer distances quickly. It’s the best and fastest transit compared to any type of surface transportation.
  2. QUICK INVENTORY TURNS. For higher valued goods, air freight enables a supply chain with fast and consistent deliveries to convert your high value inventory into dollars through faster inventory turns. An example: apparel for retail stores cannot be sold if it’s not on the shelf.
  3. SAVES MONEY. When your production line or machine breaks down, although the replacement part may not be expensive, it could be a vital component to getting your production back up and running. Using air freight transport saves you money in many cases where productivity and getting product to the market are critical to your bottom line. Using air freight is the expedited tool that makes this happen.
  4. VALUE PRICED. Even when shipping low value goods or materials that are not needed for immediate replacement, you need an effective way to deliver goods faster than ocean carriage but without the high price of expedited airfreight. DGX - Dependable Global Express offers an advantage with our consolidation air service that benefits you by customizing delivery at a cost somewhere between next-flight-out air freight and slower ocean service.
  5. FLEXIBILITY. You have flexibility in flight schedules compared to ocean sailing schedules, resulting in faster and more dependable routes available through a large network of origin and destination airports.
  6. INSURANCE SAVINGS. You save on cargo insurance premiums because air freight shipments have a short transit time and extremely high level of security, reducing risks to insurance underwriters, and lowering costs.
  7. LOWER STORAGE COST. Warehousing is less expensive for you because we offer just-in-time air freight deliveries that reduces warehousing space to keep items in stock.
  8. FAST CUSTOMS CLEARANCE. Your international air shipments are generally cleared by Customs within a matter of hours which in turn helps air cargo operators and ground handlers to be much more efficient with your cargo.
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Shipping to and from China

September 25, 2017
Shipping to or from China can be made a lot easier when working with the right Logistics Service Provider. DGX - Dependable Global Express owns its offices in mainland China and Hong Kong and provides a wide range of Full Container Load (FCL) and Less than Container Load (LCL) ocean services worldwide, and global air services shipping to/from China.

As an ocean master-pack consolidator, DGX is able to accept LCL cargo anywhere in the continental United States and deliver to anywhere in mainland China and Hong Kong with weekly scheduled sailings via our Long Beach gateway to Shanghai and Hong Kong.

Our dedicated customer service representatives offer professional logistics assistance and supply chain solutions in Mandarin, English, and Cantonese. DGX is capable of servicing e-commerce clients from U.S. to  Mainland China via the  Hong Kong Freeport.

DGX also specializes in servicing the Hawaiian Islands shipping to and from China. Whether mainland China or Hong Kong, for air shipments or ocean FCL and LCL, DGX can ease your shipping burdens and provide you the transportation solutions you need.

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What to know when shipping to/from Japan

August 23, 2017
When shipping to Japan, the customers DGX - Dependable Global Express handles are driven by the need for shipping accuracy, the quickest/fastest time to destination and the quality of how the merchandise looks. Your items arriving in Japan have to look “untouched,” like they are brand new and have not been handled multiple times in the shipping process.

Knowing which carrier to use and which service to use are extremely important since this ultimately determines your time to destination. DGX customers have high expectations when it comes to shipping timeline accuracy and any deviation from the initial schedule is unacceptable to many customers.

What makes DGX different in how we do things?

First, we offer both full container load (FCL), and less than container load (LCL) services to a multitude of destinations in Japan. FCL's can be offered to virtually any destination in Japan that can be reached by road once discharged from the ocean carrier. Our LCL service includes direct containers weekly to three ports, routed to the ultimate cargo destination. Our weekly LCL service includes following base ports in Japan: Tokyo, Yokohama, Nagoya, Kobe and Osaka.

Our Japan office monitors these containers daily to ensure timely releases from our carriers and we strive to distribute the cargo to our customers/consignees in the fastest, most efficient manner available.

We stay focused on finding shipping solutions to our customers; we don't just arrange to ship.
Dependable. From Start to Finish.
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Options to consider when shipping ocean freight to Puerto Rico

August 22, 2017
Numerous options are available with shipping ocean freight to Puerto Rico, either by a LCL (Less than Container Load) or FCL (Full Container Load) shipping service.

FCL is considered easier because the container is the package. It’s less of a logistical challenge than moving a smaller LCL shipment where packaging and reliance on a common carrier/trucker (to pick up and deliver your goods to a dock for re-handling into a container) may become crucial. There are a variety of carriers that will move your container to Puerto Rico including ocean carriers who actually own or operate the vessels, freight forwarders, and Non-Vessel Operating Common Carriers (NVOCC’s).

There are also household goods movers who are used to move your freight depending on whether it is a business to business (B2B) move, a business to consumer (B2C) move or a household goods/personal effects shipment.

Pricing can depend on whether it’s a one-time shipment or a series of commercial shipments, as well as how pricing is negotiated with the shippers. There are also rail options depending on where the origin of the move is, trucking options and seaport options.

To quickly help you with logistics-related shipping, call a freight forwarder, like DGX-Dependable Global Express, and ask about all the options available to you.

For LCL, many service options exist but they are mostly limited to freight forwarders and NVOCC’s. What makes DGX unique? We ship directly off the West Coast to Puerto Rico via Jacksonville FL. Others may ship over to Panama and then to Puerto Rico, but as a result, the origin of the freight changes from USA to Panama which means upon arrival into Puerto Rico, your shipment is treated as a non-USA shipment for duty purposes. By shipping via DGX from the West Coast, trucking and related costs to Florida or Houston can be avoided. Another benefit: the merchandise is handled fewer times in and out of containers and trucks.

Other items to consider when shipping to Puerto Rico:
  1. Many U.S. based shippers exporting to Puerto Rico need to file AES (Automated Export System, when applicable). Since Puerto Rico is considered a USA territory, many do not realize a AES filing is necessary, however all standard AES filing requirements and policies apply.
  2. Importers and consignees also need to provide their BRN (Business Registration Number) also known as the MRN (Merchant Registration Number).
  3. Vessel vs. barge? FCL service to Puerto Rico (via Jacksonville, FL) is offered by DGX via two services, vessel and barge. Vessel shipping has a shorter transit at a higher cost. Barge is also available with longer transit time but at a more competitive rate.
  4. Logistically, your shipment of a West Coast FCL primarily consists of loading onto a domestic trailer for pick up. Trailers are then moved via rail to the DGX Jacksonville FL’s Container Freight Station (CFS) where the cargo is trans-loaded onto direct ocean carrier equipment.

You always have shipping options to consider. One of your goals should be to educate yourself on all options to determine which best suits your needs. Another goal is to select the company that can best handle your shipment. DGX stands by ready to answer all your questions and can deliver on all your shipping needs. Call DGX today at 888.488.4888 U.S. Toll Free or 310.669.8888 Local.

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What is the cost to ship to Guam?

July 14, 2017
Shipping ocean freight to or from Guam can be a complex situation for a variety of reasons. Only one carrier services Guam directly with a USA stop-off from the USA mainland – Matson Navigation Company (Matson). Matson’s transit time from Long Beach (SoCA), which includes a stop off in Hawaii, is 12 days from Long Beach to Guam, four days longer from Oakland and five days longer from Seattle.

American President Lines (APL) also ships containers to Guam but their transit time is not less than 23 days from Los Angeles, and perhaps longer depending on the vessel the Guam container gets loaded on and the foreign port where unloaded before being loaded onto a feeder vessel into Guam. APL does not offer any alternative transit times for container shipping to Guam from Oakland or Seattle, but modern day trucking services will allow them to service those areas, although less timely than the Matson direct service.

APL and Matson both have fully developed and integrated rail services to complement those container loads shipping to Guam from origins other than the West Coast. They are both well-respected carriers, and have a lot to offer shippers or consignees. Ask yourself how important the transit time is for the container load move to Guam and can you afford a delay in your goods arriving? If these conditions are ok, then a less expensive container load rate to ship to Guam available via APL transshipment is probably your best value. But if you need speedier transit time due to shipment arrival expectations or container content damage, are worried about humidity while on the vessel, need additional handling of the container during the transshipment process, price/value is not the sole focal point, and/or a delay might hurt business profits, then Matson is a better alternative.

A shipper to Guam also needs to be aware that Guam has its own Customs offices, officers, and laws, in addition to USA Customs offices, officers, regulations and laws. Guam Customs is responsible for, among other things, ensuring the goods arriving from the USA have submitted a commercial invoice, and consignees pay a Guam Use Tax or Gross Receipts Tax, as appropriate. The tax is 4% of the cost of the goods shipped into Guam if the merchandise is not held for resale and is used in the business. If you are working with a freight forwarder such as DGX - Dependable Global Express, the law requires the forwarder to collect taxes on taxable goods and remit it to Guam authorities. The rule of thumb is that if it’s sold as part of your normal business, no use tax is due; but if the goods are supplies and overhead items to be used in your business rather than sold, then a 4% Use Tax applies.

Another complex issue when using APL is that due to the vessel arriving at a foreign port prior to transshipping to Guam, an Automated Manifest System (AMS) has to be filed, meaning the shipper must provide the Harmonized Code tariff number for what they are shipping. DGX can help you with that should you decide you’d like to move your containers to Guam through us.

There are also eastbound services available from Guam to the USA mainland or Hawaii, and additional information we can provide for shipping from non-USA origins into Guam. DGX also offers container load and less than container load services from the Hawaiian Islands to Guam. We look forward to responding to your requests for further information - just email us today!

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Effective July 1, 2017 - The new India shipping tax reform

July 14, 2017
The most important issue in shipping to, from or within India currently is the new India Tax reform scheduled to take effect July 1, 2017. This new tax structure will have a direct impact on logistics providers and cost structures. Whether shipping full container loads (FCL) to India, or shipping less than container load (LCL) shipments to India, this new law will impact ultimate cargo and logistics costs.

Currently, each of India’s 29 states taxes the goods that move across their borders at various rates. As a result, freight that moves across the country is taxed multiple times. The Indian government is about to roll out the new indirect tax program, GST, which has been in the works for over 12 years.

The impact of the GST on the individual companies located in India:
  • The consumer durables sector is expected to witness maximum drop in the logistics costs as a percentage of total sales, as their warehouses are built in certain specific states to avoid interstate tax.
  • Consumer-oriented industries are going to realize a higher impact from GST on their operations model rather than capital intensive industries, since they will work with cheaper labor and travel further to markets.
  • As individual companies react to the changing of the law, the long-term economics of doing business efficiently outweigh the economics of where to be located to avoid being taxed. It remains to be seen what the ultimate impact will be on the economy or the country, but DGX predicts the Indian Government will rise to the challenge and make adjustments where needed to ensure a single industry does not become the poster child for unfairness.
From our standpoint and the standpoint of other 3PLs, the impact of the new GST on third party logistic service providers will be as follows:
  • Post-GST implementation, most 3PLs will have to restructure their assets and realign their operations with changes in the operations of their customers in the new scenario.
  • Currently, many 3PLs have warehouses located near major distribution centers of their key clients (different industries) irrespective of geographic disadvantage, mainly to avoid interstate taxes.
  • However, post-GST implementation 3PLs are expected to build integrated warehouses at logistics suitable locations. So accordingly, 3PLs will have to restructure their assets to accommodate the long distance consignments which will occur with this scenario of free movement of goods across the country.
  • The consumer durables sector is expected to witness maximum drop in the logistics costs as a percentage of total sales, as their warehouses are built in different states to avoid interstate tax. Mostly, the consumer-oriented industries are going to have the highest impact of GST on its operations model rather than capital-intensive industries.
How this will impact the freight rates with a change of cargo movement from direct to each state versus to regional DCs (spoke-hub distributions) is yet to be determined by carriers.

The DGX India headquarters in Mumbai is ready to take on these changes and provide our customers with added-value solutions as they evolve in their supply chain based on these reforms.

What is GST? How does it work?
GST is a single, indirect tax for the whole nation, which will make India one unified common market.
It's a single tax on the supply of goods and services, directly from the manufacturer to the consumer. Credits of input taxes paid at each stage will be available in the subsequent stage of value addition, which makes GST essentially a tax only on value addition at each stage. The final consumer will thus bear only the GST charged by the last dealer in the supply chain, with set-off benefits at all the previous stages.

What are final GST rate slabs?
The Goods and Services Tax (GST) will be levied at multiple rates ranging from 0% to 28%. The GST council finalized a four-tier GST tax structure of 5%, 12%, 18% and 28%, with lower rates for essential items and the highest for luxury and de-merits goods that would also attract an additional “cess.” In India, "cess" is an import or sales tax on a commodity.

Service tax will go up from 15% to 18%. The services being taxed at lower rates, owing to the provision of abatement, such as train tickets, will fall in the lower slabs.

In order to control inflation, essential items including food, which presently constitute roughly half of the consumer inflation basket, will be taxed at zero rate.

The lowest rate of 5% would be for common use items. There would be two standard rates of 12 per cent and 18 per cent, which would fall on the bulk of the goods and services. This includes fast-moving consumer goods.

Highest tax slab will be applicable to items which are currently taxed at 30-31% (excise duty plus VAT).

Ultra-luxuries, demerit and sin goods (like tobacco and aerated drinks), will attract a cess for a period of five years on top of the 28% GST.

The collection from this cess as well as that of the clean energy cess would create a revenue pool which would be used for compensating states for any loss of revenue during the first five years of implementation of GST.

Finance minister said that the cess would be lapsable after five years.

Which Taxes at the Centre and State level are being subsumed into GST?
At the Central level, the following taxes are being subsumed:

  1. Central Excise Duty
  2. Additional Excise Duty
  3. Service Tax
  4. Additional Customs Duty commonly known as Countervailing Duty
  5. Special Additional Duty of Customs

At the State level, the following taxes are being subsumed:

  1. Subsuming of State Value Added Tax/Sales Tax
  2. Entertainment tax (other than the tax levied by the local bodies), Central Sales Tax (levied by the Centre and collected by the States)
  3. Octroi and Entry tax
  4. Purchase tax
  5. Luxury tax, and
  6. Taxes on lottery, betting and gambling


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Life in Guam

July 14, 2017
DGX - Dependable Global Express started shipping to Guam from the continental USA in 1981, when Founder, Ron Massman, bought a company that shipped to Guam for a grocery distributor. When current president Brad Dechter joined DGX - Dependable Global Express in 1982, the Guam trade lane became the first trade lane for which he was responsible.

Since DGX was shipping from California to Guam at that time, Guam helped with the future direction of the company: helping to refine their mainland trucking network to cover more inland points. Also, it helped them to replace their delivery agent on the Island and realize they needed to begin shipping from Guam to California.

Lessons learned in the microcosm of the Guam trade were eventually used across all services. As DGX listened to the needs of their Guam customers, they changed their name to help the local customers feel their specific needs were being addressed. In 1989, the company opened their trucking operation on Guam, which was so successful it became the impetus behind opening future trucking operations in Hawaii. DGX also opened shipping from Guam to California and the rest of the USA, an eastbound service similar to their operation in Hawaii. Eventually Mr. Dechter became president of the Forwarding Group of the Dependable Companies and was thankful for his Guam experience that helped to launch his subsequent career.

DGX - Dependable Global Express wants to thank their many friends in Guam that helped them develop their business on the island and meet the many, diverse needs of the local businesses there.

“Thank you to the people of Guam for the opportunity to handle your shipping to Guam (and Saipan) as well as being good people and helping us in our quest to be the best at shipping to Guam!” -- Brad Dechter, President, DGX - Dependable Global Express.
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Shipping to/from Australia

July 14, 2017
Shipping to Australia from the USA has some unique requirements that a qualified freight forwarder such as DGX can easily help with. Specific Australian shipping rules include:
  • Invasive species and their extermination
  • Import permits required by Australia for certain items shipping to Australia from the USA
  • General USA export rules regarding items permitted/not permitted to be shipped to various countries
  • Title validations for certain machinery and vehicles
  • The type of pallets that can be used
  • The types of vehicles permitted entry
  • Decontamination requirements
DGX is experienced with all of the ins and outs of shipping to Australia, after all that's what you would expect and that's what you will get.

There are also very specific rules when shipping from Australia to the USA which are not the same but just as important to be handled thoroughly. These rules include:
  • Insuring that your cargo shipment to the USA from Australia is safe to come into the USA and does not represent a threat to anyone 
  • Being sure it’s declared appropriately for customs clearance purposes
  • And that the U.S. government knows what's coming into our country 
It’s one of the reasons DGX is a C-TPAT member – to facilitate your shipments entry from Australia into the USA.

Whether located in Australia or the USA, these rules are important to both the importer and exporter, because one mistake can make a tremendous difference in whether you recover your property or whether the expense to get it back becomes so great you chalk it up to being a lost cause.

So whether shipping to Australia from the USA, or shipping to USA from Australia, do yourself a favor and use an expert. That’s what an experienced, customer-service focused freight forwarders like DGX does so well!
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DGX air freight - our history

July 14, 2017
DGX - Dependable Global Express, an air shipping company, has been in the air freight business now for 20 years. DGX’s air freight shipping started in 1997 as an experiment to determine if our ocean freight shipping customers had a need for air service too. Sure there were other air freight competitors — the largest air shipping company to Hawaii actually refused to do business with us because they viewed us as a potential competitor.

In 20 years, we’ve come far in our quest to grow our air freight service. Our air cargo levels have risen steadily, and we’ve grown both the domestic and international portions of our business.

Recognizing our 20 year anniversary of offering this service, we say a big THANK YOU to all the customers, management and associates who made it possible. Please visit DGX - Dependable Hawaiian Express to see our air freight capabilities.
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