November 27, 2020
The latest news, company announcements, DGX events and industry-position posts.

What to consider when shipping from the USA to Japan?

November 4, 2019
There are five major base ports in Japan: TOKYO, YOKOHAMA, NAGOYA, KOBE and OSAKA. These five ports account for the bulk of Japan’s overall international container traffic by ocean.

Average transit time from USA to Japan by ocean:

From US West Coast (direct service)
14-20 days
From US East Coast (all water service)
30-40 days

How to select your destination port?
Always consult first with your buyer (importer and their customs broker) as some imported products, such as apparel, furniture or general merchandise, can be brought into Japan after undergoing the customs inspection at the nearest port of entry.

Note that Japan imposes restrictions on the sales or use of certain products including health-related goods such as medical products, pharmaceuticals, agricultural products and chemicals.

Leading Ports of Entry with Imported Foods Inspection - DGX blogIf food-related items are being imported, the importer must submit a “Notification Form for Importation of Food” to the Quarantine Station. You will then be asked to ship to the designated port with a Quarantine Station where on-site inspection to verify the food poses no threat to human health can be performed.

Japanese Customs reviews and evaluates these types of products for import suitability before shipping to Japan. Licenses from the relevant regulatory agencies may also be required.

The use of certain chemicals, food additives and cosmetics is severely regulated. Make sure to do your research before shipping.

Tips and Tricks to Avoid Customs Delays

Always work with a trusted freight forwarder or customs specialist to ensure your shipping is done properly.

Japan’s prohibited imports include:
  • Narcotics and related utensils
  • Firearms and firearm parts including ammunition
  • Explosives and gunpowder
  • Precursor materials for chemical weapons, germs which are likely to be used for bio-terrorism
  • Counterfeit goods or imitation coins or currency
  • Obscene materials or goods that violate intellectual property rights
  • Other restricted items include but are not limited to certain agricultural and meat products, endangered species and products such as ivory, animal parts and fur where trade is banned by international treaty
Japanese government agencies also impose tight restrictions on certain commodities including:
  • Aerosols
  • Chemicals
  • Food additives
  • Meat and fish products
  • Fruit, nut and vegetable preparations
  • Pharmaceuticals
  • Medical devices
  • Cosmetics
  • Toiletries
  • Toys
  • Pet products
  • Animal feed
  • Fur
  • Auto parts
  • Batteries
  • Personal effects and more
Again, be sure to consult with commercial freight handlers, such as DGX,  to go over the required documents BEFORE making your shipping arrangement.

Understanding Japanese import requirements and documentation
Importantly, it’s important when doing business and commerce in Japan to understand import requirements and documentation such as:
  • The commercial invoice should be as descriptive as possible for each line item. The packing list should always include the exact contents and measurement of each pallet/container including the gross and net weight of each item. Be specific and free of spelling errors.
  • When completing customs documents, list each commodity separately, provide detailed description of each line item, including what it’s made of and how it will be used.
  • Keep multiple piece shipments together, label individually and package well.
  • Use heat treated pallets and wood packaging materials in compliance with ISPM 15.
  • Legibly print the commodity’s country of origin/manufacturer to indicate where your cargo was manufactured, grown or produced.
  • Always include contact information of the shipper and the consignee (contact person, phone number and email addresses) on your shipping documents.
  • Declare the accurate value for your item, even if it’s being provided to the recipient at no charge (for example, sample or not for resale).
  • Make sure information is consistent across all required customs documents.
When planning to import goods into Japan, the professionals at DGX -Dependable Global Express are ready to help. We have the experience, knowledge and reliability to ship your goods to Japan as smoothly and as safely as can be done.

We offer a wide variety of shipping services including cargo shipment by air, by oceanlogistics, oversize/project cargo, and when shipping hazardous materials to the job site. Door-to-door service is also available.   For any questions, please give us a call at 888.488.4888; or email us today for help with your shipment to Japan and a free rate quote!

Who offers warehousing with same day/next day delivery in Guam?

August 2, 2019
DGX-Dependable Global Express is now offering same day or next day delivery service to new and existing warehousing customers. Our Guam shipping operation is now providing local warehousing and same day/next day deliveries to customers.

Also new, customers who need multi-location warehousing with same day or next day delivery on Guam will now have access to tracking and inventory information. Thanks to a new software system, customers can now interface with their systems and ours, allowing access to inventory records, inbound/outbound data histories, order processing via direct entry into our new system, among other information and features.

The new inventory coordination will provide the locations of all your items we’re storing as well as an inventory of all items on hand. The system interfaces with established e-commerce software to ensure if you order the goods to be pulled, packed and shipped; we are able to get the job done within the same or next day.

Deliveries are currently made during normal weekday business hours, Monday through Friday 7:30AM to 4:30 PM, local time.

Same/next day service to your Guam Customers is now a reality. Contact us today to get a rate quote or use our convenient online rate quoter to get a rate quote for your Guam shipments.

Which is cheaper, shipping by air or ocean?

April 30, 2019
It could be either depending on your shipment and circumstances. It might surprise you that air shipping may very well be less expensive even though that’s contrary to supply-chain-savings logic because air shipping is traditionally a higher cost mode of transport than ocean freight.

Often, the economics of ocean freight shipping are less costly because of the relatively lower cost of transport, and, when shipping by ocean, economies of scale are achieved compared to an expensive aircraft capable of carrying only a fraction of the cargo.

However, not all shipments are created equal. Ocean shipping is not necessarily the overall least expensive shipping method. Air shipping will be least costly if a speedy and timely delivery is important. Consider the potentially high cost of not delivering your goods on time, per contractual agreements, resulting in lost sales, lost profits and/or lost opportunities. If products, materials, parts, samples, equipment or other vital components of your business do not arrive by agreed-upon deadlines, then there really is no cost savings of using slower, less expensive ocean shipping.

When considering whether to ship by air or sea, don’t forget the increased monetary opportunity being able to spread your products farther than you ever thought possible.

At DGX-Dependable Global Express, we specialize in International ocean freight, plus domestic and international air cargo shipping. If you need assistance, please reach out to your local office or call 888.488.4888 toll free and we can help you.

How much does it cost to ship LCL to Guam or Saipan?

April 8, 2019
There are six major items to consider in determining your overall cost to ship Less than Container Load (LCL) freight shipments to either Guam or Saipan.
  • Packaging
  • Commodity Being Shipped
  • Measurement of the Freight
  • Special Handling Considerations
  • Shipping Company Dependability
  • The Ocean Carrier the Shipping Company Selects to Move Your Shipment
More detail here:
  1. Packaging. Always package your shipments/product to minimize the total space used. LCL shipments are billed based on the space (cubic feet) they use. Saving space with your packaging or wrapping/crating, will determine how much it costs. For example, if you have a small broom you’re shipping, unscrew the handle and save the space by shipping it alongside the broom itself, instead of connected to it.

    Once you’ve minimized your packaging, however, don’t lose sight of proper wrapping and palletizing to avoid potential damage issues as your shipment is traveling thousands of miles in (sometimes) very rough seas.

  2. Commodity Being Shipped. Higher value goods will usually cost more than items of lower value. For instance, food products will cost less to ship than fine furniture based on the risk of damage. Items with a low damage factor will cost less than items that might normally get damaged easily.

    If you can find a freight forwarder to ship a fragile commodity (which usually means new, still in the packaging, not antique or glass, or other items of high value), factor in the cost of insurance. If the cargo is irreplaceable, you will want to pay more and have a crating expert package it. In the end, it’ll cost you less to get it there in one piece than in many.

  3. How to calculate freight shipment dimensions
  4. Measurement of the Freight. Ensure the dimensions of your shipment are accurate and complete. If you obtain a quote based on inaccurate or wrong dimensions, then the actual freight charges could cost you more. Your dimensions should include the highest point, the widest point and longest point of your shipment if palletized or in individual boxes.

    Cubic feet are computed by multiplying the length of the freight in inches by the height of the freight in inches by the width of the freight in inches. Those total inches then get divided by 1,728 inches to determine the total cubic feet of what you’re measuring. If you have multiple pallets, boxes or crates, this process needs to be followed for each pallet, box or crate and then all the cubic feet totaled. This then determines the size of your shipment for pricing purposes. If you palletize the freight, then measure the freight once nested on the pallet, using the same measurement process outlined above. Visit our FAQ #6 for detailed information on how to measure your shipment.

  5. Special Handling Considerations. Determine if your shipment will require special handling or delivery needs at the destination. Something requiring a residential delivery, or to a place of business with an inside delivery, will usually cost more than something delivered curbside. If you need trash taken away after your delivery, it’ll probably cost more if there’s a large volume.

  6. Shipping Company Dependability. Ensure you are working with a company such as DGX-Dependable Global Express, who is reliable and an expert at shipping to Guam or Saipan. The cheapest quote isn’t always the least expensive by the time your cargo has arrived at its destination. 

  7. The Ocean Carrier the Shipping Company Selects to Move Your Shipment. There are currently two ocean carriers moving shipments from the United States to Guam and Saipan.
    1. Matson Navigation Company (Matson) moves Guam and Saipan shipments/containers into Hawaii (from Seattle, Oakland and Los Angeles and intermodally). From Los Angeles, the container will be stowed on the vessel to go directly to Guam so it is not unloaded from one vessel and reloaded onto a second vessel in Hawaii. Oakland and the Pacific Northwest Guam containers get taken off the vessel in Hawaii and reloaded onto the vessel originally departing out of Los Angeles. The transit time out of Los Angeles to Guam via Matson is 11 days.
    2. American President Lines (APL) takes the containers to Yokohama, Japan, where they unload the containers off that vessel and a few days later reload them onto a feeder vessel into Guam and Saipan. Transit times are from Los Angeles and vary from 21 to 30 days, assuming all goes well and the container does have documentation necessary to transit the foreign port.
    DGX suggests not using APL due to their inconsistent transit times, to ensure that customers will know exactly when their cargo will arrive and keeping DGX a Dependable choice.
If your freight shipment is time-sensitive and needs to go to Guam quickly or you’re worried about damaging the contents of the container, we recommend Matson as your choice.

If it’s inventory replenishment items that can withstand loading and unloading through the various ports, and you can build the longer transit times into your logistical needs, we suggest APL. But be sure your products can be stowed and then re-handled in and out of containers through the various ports without damage. APL may work because the rates are less expensive.

If your forwarder is using APL to Guam or Saipan for your LCL shipment, consider DGX for more consistent transit times because we use Matson most often. As an LCL freight shipping company, DGX wants the container handling minimized so there is less chance for mishandling or damage.

To find out more about DGX and Dependable Supply Chain Services, please contact us today. With nearly 40 years in the shipping business, we can certainly help you in navigating these waters to get the best value and service for your goods.

What factors do you need to consider when shipping to China from the USA?

February 24, 2019
Due to the differences in the two countries’ political systems, shipping to China from the US can be challenging and confusing since China’s regulatory processes are controlled and dictated by a single-party governing body. New tariffs (especially retaliatory tariffs), customs regulations and other import related processes and regulations may be authorized and enacted with very little or even no grace period.

The Chinese government imposes tight restrictions on commodities such as personal effects, secondhand vehicles, liquor, tobacco, waste paper, dangerous goods, metal scrap, returned merchandise, etc. It is strongly recommended that you consult dependable transportation professionals at the origin and that they work with their counterparts in China to ensure every required document for imports into China are in place before the goods being shipped are en route. This will avoid consequences such as fines, delay of released goods, cargo abandonment and related costs. China Customs even has to right to confiscate your goods upon arrival at the destination.

Disputes on customs classification in China can be costly, lengthy and sometimes arbitrary while cargo is being held in China Customs. Appealing arbitrary customs decisions in China can prove to be difficult as the government grants relatively limited due process rights.

Should you need advice or consultation, the professionals at DGX - Dependable Global Express stand ready to help. We have the experience, knowledge and reliability to ship your goods to China as smoothly and safely as can be done. We offer a unique package of shipping services including cargo shipment by air or ocean, logistics, oversize/project cargo, hazardous materials, to the job site, door-to-door, Final Mile/Last Mile, White Glove, after hours/weekends and trade shows/conventions.

Give us a call today at 800.488.4888 and we’ll help answer questions and get you a rate quote!

What are air shipping freight rules to Australia?

January 3, 2019
Whether you’re shipping one order per year or managing an entire supply chain of goods from the USA to Australia, there are required customs rules and regulations specific to Australia that must be followed. For example:
  • All shipments must abide by the US Free Trade Agreement (AUSFTA)
  • All shipments with solid wood packaging materials such as pallets, crates, shipping materials, dunnage, etc., must be properly stamped with ISPM 15 compliance markings.
Be sure the international freight forwarder you select has the expertise to make sure your shipment complies to all Australian shipping nuances.

Additionally, here are some of the benefits of air freight shipping to Australia:
  • Air shipping will move your cargo in hours vs. days, weeks, or even months compared to ocean shipping. Almost all major airlines today utilize modern, efficient aircraft fleets to carry passengers and air cargo over long hauls around the globe, with Australia being one of those key long-haul destinations.
  • Air shipping is also more likely to be on time due to air freight's networks and daily flight schedules.
  • Another benefit – unlike the perils of sea freight shipping, shipping by air is one of the safest modes of transportation today.
You will be happy to know air shipping to Australia is really quite simple. DGX - Dependable Global Express is an experienced, customer-service focused international freight forwarder that will responsibility to engage in navigating all aspects of the shipping rules. If you consider us, all of your freight forwarding and logistics details will be covered.

Contact us today or get a free online rate quote here.

Why choose airfreight shipping?

November 15, 2018
In order not to pay more to ship goods, products, parts, or materials, airfreight may be the best choice for many reasons but primarily because it’s fast. Air allows your goods to be delivered in a timely fashion as often the bottom line for businesses hinges on making deadlines. For example, it may be imperative to get samples delivered to a prospective buyer quickly for a new product line whether it’s across the country or on the other side of the globe.

Not only is air cargo fast, it’s:

  • Reliable
  • Easy to insure against shipping perils
  • Much easier than shipping via ocean
  • As affordable as ocean shipping to transfer the risk
  • Conducted in highly secured environments that are built upon vast global networks
All of these factors afford more peace of mind and helps to keep the shipper’s integrity whole intact by delivering on time and intact.

Air equals speed to market, speed to factories, speed to job sites, and speed to the recipients.

Looking to ship by air? Contact DGX - Dependable Global Express today for a competitive quote.


Air shipping can be demanding, detailed, itemized and simply intimidating

September 26, 2018
Global multi-materials sourcing, multi-parts sourcing, multi-finished goods sourcing have increased today’s global supply chain complexities. It’s likely that today’s sourcing is a multi-country endeavor. Air freight is the key to accomplishing final deliveries within tight deadlines. Air shipping is often the glue that binds shippers to their clients.

How about the air shipping cost? Many factors determine the cost of shipping via air.  From the carrier’s standpoint, here’s what must be considered:
  • Fuel costs
  • Operating aircraft types
  • The mix of cargo
  • Global regions
  • The goods being shipped, size and details do matter!
Whether shipments require “next flight out” expedited service, or a consolidated-time-deferred service with economic savings in mind, airfreight is still much faster than a boat or ship on the ocean. DGX-Dependable Global Express navigates customers through the complexities of the air shipping process. If worried about carrier liability limits, we can fully insure your goods if necessary for best protection, transferring the risk of the shipping perils.

We keep things simple. We communicate excellently and thoroughly. Call us today for an air freight rate quote today!

Shipping to Costa Rica

August 15, 2018
DGX - Dependable Hawaiian Express creates superb value by offering excellent shipping, to and from Costa Rica, at competitive pricing.

For the past 10 years, DGX, in conjunction with its Costa Rican partner, Transportes Mundiales Bensa, has been offering weekly direct service from Los Angeles to San Jose, via Puerto Caldera, Costa Rica.

With our company service provider goals of reducing freight charges and transit times from the West Coast of the USA to Costa Rica, our direct service from Los Angeles separates DGX from any other freight forwarder in the Costa Rican market. It’s the special combination of the direct route and fast transit times.

West Coast cargo can more easily move to Los Angeles as opposed to routing via Florida which is expensive and cumbersome.

Additionally, trucking companies have been increasing their overland rates lately due to fuel surcharges (coupled with decreased service levels due to weather issues and driver shortages), and Aeromexico has stopped its direct weekly freighter from LA to SJO. Lastly, a rise in ocean rates from Miami to Costa Rica. Given this set of issues, customers can better control their costs by taking advantage of our West Coast-to-Costa Rica service.

Recently, we changed our Costa Rica service for the better and can deliver your goods in 10 days as opposed to 17. A major advantage to our service! Most importantly, DGX sailings cut off on Fridays and sail on Wednesdays, as opposed to other providers that service this destination via Miami.

We will continue making a major difference to all customers shipping from the West Coast by providing options that simply make more sense with great rates and fast transit times.

DGX is committed to our customers shipping to and from Costa Rica. We're creating superb value by offering excellent service at affordable rates.


Transit time considerations for shipping to Guam

June 12, 2018
What is an acceptable transit time for shipping from the U.S.A. to Guam?

There are two carriers that currently provide ocean service from the U.S.A. to Guam. One carrier has a transit time of two weeks with an arrival of Tuesday every week. The other carrier has a transit time of three weeks with an arrival of Thursday or Friday.

At DGX - Dependable Global Express, we pride ourselves in moving product for businesses as fast and problem free as possible. Thus we choose the quicker carrier to Guam – the one with the better on-time record. Our carrier has an on-time record of 78%, based on an ETA of 59 minutes or less. The alternate carrier has an on-time record of only 23%, less than one in four of their ships are on time.

DGX also offers the latest cut-off times in the industry to receive freight on the west coast, as well as we offer deliveries in Guam within 48 hours of container availability. This gives you a total transit time from the west coast of 17-18 days. The other carrier would provide a 30-day service from the west coast to Guam, due to earlier carrier cut offs and transshipment through a foreign port. Check out our ocean sailing schedule.

Five options and details to consider when thinking about longer transit times:
  1. Your product availability is delayed meaning you’ll need to keep more inventory in stock. This costs your business more money.
  2. Vendor payments are due just as product is being delivered on Guam, based on net 30 day terms.
  3. Business competitors may receive their product earlier and are able to deliver and complete the sale sooner—thus you lose the sale.
  4. Not having your product before the weekend can affect your total weekend sales.
Four benefits of faster transit times and later cut offs:
  1. Last minute orders can make the same week sailing and arrive in 17-18 days.
  2. Less inventory needed increases profitability.
  3. Having inventory on hand to sell before payments are due to vendors.
  4. More sales and better customer loyalty because you always have inventory in stock.
With slower transportation and lower transportation costs, is it worth the added expense of higher inventory levels and the risk of losing customers and sales waiting for product to arrive?

Call DGX today for a rate and sailing time quote to see how we can save you both time and money.


Shipping freight to or from New Zealand

May 7, 2018
To facilitate the shipping of your freight to or from New Zealand, as one of the Dependable Supply Chain Services, DGX - Dependable Global Express provides a wide range of forwarding services.

With an established DGX-owned and operated office in Auckland, New Zealand along with an exclusive partnership in Christchurch, NZ we offer the most reliable and cost effective solutions to all your shipping needs.

Our web-based tracking capability provides visibility and peace of mind to all of our shipping and logistics customers. You may view the status of goods, orders and shipments easily and in real time. Promptly access information whenever needed!

DGX prides itself on weekly consolidated service from all origins within the continental USA to any destination within New Zealand and the Pacific Islands.

With dedicated specialized customer service representatives at both origin and destination, we can assist you with any type of move whether it be LCL, FCL, air or a special project cargo need.

Contact our local DGX New Zealand office today!


Easy freight shipping to the Philippines

March 25, 2018
DGX simplifies the ocean or air shipping process for you. As an international freight forwarder, we offer full logistics services to and from the Philippines as well as comprehensive supply chain solutions. And we’ve done so for thousands of international business partners.

Our international freight forwarder services extend to ocean and air freight, customs clearance haulage, and project cargo handling and management. Our partnership with top-tier air and sea carriers provides competitive rates, flight or vessel schedules, booking flexibility as added value to our customers. We ensure the integrity of the shipment is maintained, taking all necessary steps to deliver the goods complete, intact and more importantly, on time.

Here’s just how simple it is to ship your freight to the Philippines via ocean or air cargo shipping with DGX:
  1. Visit DGX’s Philippines' office page and request a rate quote via telephone, fax, email or use our convenient online rate quoter.
  2. Within 24 hours, you will receive your competitive rate quote.
  3. If rate is acceptable, sign the contract and the booking of your freight shipment will be coordinated at DGX.
  4. We’ll help instruct as to how to provide to us and conveniently, provide your shipment status for tracking and monitoring.
  5. Upon successful completion of cargo shipment, we’ll send your Proof of Delivery and invoice you.
Visit us today for all your Philippines freight shipping needs.


How do I ensure safe sailing to Guam?

February 2, 2018

There are 6,000 miles of ocean to cross for your cargo to arrive in Guam – the equivalent of going from Los Angeles to New York and back again. The ocean is not a smooth paved highway, but rather comprised of vast, turbulent seas with swells as big as four-story buildings through which sea faring vessels need to navigate. The vessels get knocked around quite a bit, causing cargo loaded inside containers to shift and move during transit.

In order to minimize any damage caused by the often rough trip, the shipping professionals at DGX - Dependable Global Express always take extra care when loading your freight by adding dunnage and cardboard inside the containers to safely secure the loads from shifting and moving about inside your containers.

As a shipper or supplier shipping items to Guam, here are a few shipping tips to help ensure your products arrive safely and intact:
  • Always load heavier items on the bottom of pallet, with lighter product on top.
  • Use three to four layers of shrink wrap to help keep the load from falling off the pallet.
  • If your boxes are soft cardboard, use corner protectors before wrapping, so boxes are not crushed when wrapping.
  • Minimize the exposure of products that can be easily scratched by adding protective covering or have the item crated.
  • On bagged freight, for example: flour, rice, concrete; use cardboard on the sides prior to wrapping with shrink wrap to prevent bags from being torn.
  • When shipping 55 gallon drums, secure drums to a pallet with suitable banding material.

These are just a few safety tips for Guam shipping. By doing your part, you can help ensure your products will arrive safely to your destination and ultimately to your customer.

At DGX we will always do our part as your Dependable partner!


How simple it is to do air shipping with DGX

January 22, 2018
When it’s time for you to choose a freight forwarder to handle urgent shipping matters, DGX - Dependable Global Express is ready to help. For air cargo solutions, it’s our reliability, efficiency and skilled high performance standards which are setting new benchmarks in shipping.

Flexible flight schedules and a robust network of contracted carriers with dependable air routes make it simple and effective to move products.  From priority express to consolidation cost savings services, DGX offers a variety of air cargo products allowing our clients to easily decide what works best for them.

To make it even easier and less stressful, our competitively priced air cargo insurance makes it easier to transfer the risk of any shipping peril whether across the country or across the world.

We stand ready to serve all of your needs for air cargo and freight forwarding.  Contact us today by your preferred method: phone, email, live chat.

Eight important benefits of using Air Cargo

November 3, 2017
DGX - Dependable Global Express stands ready to serve all of your air cargo and shipping needs. Here are eight great reasons to use us to ship your cargo via air freight:
  1. FAST. Air freight services are vital when your goods must be delivered over longer distances quickly. It’s the best and fastest transit compared to any type of surface transportation.
  2. QUICK INVENTORY TURNS. For higher valued goods, air freight enables a supply chain with fast and consistent deliveries to convert your high value inventory into dollars through faster inventory turns. An example: apparel for retail stores cannot be sold if it’s not on the shelf.
  3. SAVES MONEY. When your production line or machine breaks down, although the replacement part may not be expensive, it could be a vital component to getting your production back up and running. Using air freight transport saves you money in many cases where productivity and getting product to the market are critical to your bottom line. Using air freight is the expedited tool that makes this happen.
  4. VALUE PRICED. Even when shipping low value goods or materials that are not needed for immediate replacement, you need an effective way to deliver goods faster than ocean carriage but without the high price of expedited airfreight. DGX - Dependable Global Express offers an advantage with our consolidation air service that benefits you by customizing delivery at a cost somewhere between next-flight-out air freight and slower ocean service.
  5. FLEXIBILITY. You have flexibility in flight schedules compared to ocean sailing schedules, resulting in faster and more dependable routes available through a large network of origin and destination airports.
  6. INSURANCE SAVINGS. You save on cargo insurance premiums because air freight shipments have a short transit time and extremely high level of security, reducing risks to insurance underwriters, and lowering costs.
  7. LOWER STORAGE COST. Warehousing is less expensive for you because we offer just-in-time air freight deliveries that reduces warehousing space to keep items in stock.
  8. FAST CUSTOMS CLEARANCE. Your international air shipments are generally cleared by Customs within a matter of hours which in turn helps air cargo operators and ground handlers to be much more efficient with your cargo.
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