Certifications

ISO Certified
The International Organization for Standardization

ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization, and is administered by accreditation and certification bodies. The requirements in ISO 9001 (which is one of the standards in the ISO 9000 family) include:

• Establishing procedures that cover all key processes in our business
• Monitoring processes to ensure they are effective
• Keeping adequate records
• Checking output for defects, with appropriate corrective action where necessary
• Regularly reviewing individual processes and the quality system itself for effectiveness
• Facilitating continual improvement

We are a company and organization that have been independently audited and certified to be in conformance with ISO 9001. We publicly state that we are “ISO 9001 certified” or “ISO 9001 registered.” To achieve ISO 9001 certification, an organization needs to demonstrate that it can meet the regulatory requirements and apply the system effectively to be of real benefit to our customers.

Although the standards originated in manufacturing, they are now employed across a wide range of other types of organizations. A “product,” in ISO vocabulary, can mean a physical object, or services, or software. In fact, according to ISO in 2004, “service sectors now account by far for the highest number of ISO 9001:2008 certificates – about 31% of the total.”

California Highway Patrol
Certificate of Achievement

The California Highway Patrol (CHP) requires truck terminals to participate in the Biennial Inspection of Terminals (BIT) Program, a roadability safety inspection program that inspects chassis, trailers and trucks. The law requires that truck terminals, such as ours, register with the CHP, whereby safety inspectors check for compliance of the program. The inspectors verify the carrier has enrolled drivers into the Department of Motor Vehicles Pull Notice program, which sends alerts to the carrier when a driver has a convicted traffic violation, license suspension or revocation. Additionally, inspectors verify the carrier follows practices to ensure compliance with drivers’ hours of service, vehicles and equipment are roadability safe, and maintenance practices are in place.

We proudly display our “badge,” our recognition from the CHP, the issuance of a Certificate of Achievement for having two consecutive BIT satisfactory ratings. We believe in safety first!

Customs-Trade Partnership Against Terrorism (C-TPAT)
Certificate of Achievement

The C-TPAT program is a U.S. Customs and Border Protection (CBP) premier trade security program. The purpose of C-TPAT is to partner with the trade community, establishing clear supply chain security criteria for members to meet and in return, provide incentives and benefits such as expedited processing.

CBP requires that C-TPAT company participants develop an internal validation process to ensure the existence of security measures documented in their Supply Chain Security Profile and in any supplemental information provided to CBP. As a part of the C-TPAT process, CBP C-TPAT Supply Chain Security Specialists (SCSS) and the C-TPAT participant will jointly conduct a validation of the company’s supply chain security procedures The validation process is essential to verifying the company’s commitment to C-TPAT.

Principles

The guiding principle of the C-TPAT program is enhancing and ensuring supply chain security through a government-industry partnership. The C-TPAT program is voluntary and designed to share information that will protect the supply chain from being compromised by terrorists and terrorist organizations. The validation process will enable CBP and the C-TPAT participant to jointly review the participant’s C-TPAT security profile to ensure that security actions in the profile are effectively executed. Throughout the process, there will also be the opportunity to discuss security issues and to share “best practices” with the ultimate goal of securing the international supply chain.

GreenWay Miles
Certified Carrier

DGX - Dependable Global Express has partnered with GreenWay Miles to take advantage of an exclusive program aimed at helping the logistics supply chain measure its carbon footprint. We recognize the nature of our transportation and logistics business and the large share of greenhouse gases it generates. As such, we are committed to reducing carbon footprint and making a positive impact on society.

State of California Organic Processed Product Registration

DGX - Dependable Global Express continues to diversify its service offerings to support the organic food industry. Our registration to handle processed products “sold as organic” issued by the Public Health Food and Drug Branch, by the provisions of the California Organic Act of 2003, Section 110875 of the California Health and Safety Code. Our support to this industry is evident by our registration and committment.

We are certified in our Los Angeles facility in Compton, CA, and our Oakland facility in San Leandro, CA.

Silliker Distribution Center
Food Safety and Quality Systems Audit

DGX – Dependable Global Express is a Silliker-audited Distribution Center for Food Safety and Quality. Silliker, a division of Mérieux Nutrisciences, is dedicated to helping companies worldwide find practical solutions to today’s food safety and quality challenges throughout the supply chain. The Silliker audit verifies we are compliant with current food safety & quality regulations and industry practices.

Our Rancho Domingo, CA facility is a Silliker-audited operation.

Carbon Neutral Operations
Los Angeles Warehouse Certificates

DHX - Dependable Hawaiian Express’ Los Angeles warehouse operation (operating as an agent for DGX) was recently certified as operating on a carbon neutral basis. Carbon offsets are from Carbon Footprint’s Global Portfolio and verified within Verified Carbon Standards (VCS) world standards. Each Certificate hangs proudly in our Los Angeles warehouse.

Carbon Neutral Operations
Guam Warehouse Certificates

DHX - Dependable Hawaiian Express’ Guam warehouse operation (operating as an agent for DGX) was recently certified as operating on a carbon neutral basis. Carbon offsets are from Carbon Footprint’s Global Portfolio and verified within Verified Carbon Standards (VCS) world standards. Each Certificate hangs proudly in our Guam warehouse.

Carbon Neutral Operations
Kailua-Kona Warehouse Certificates

DHX - Dependable Hawaiian Express’ Kailua-Kona warehouse operation (operating as an agent for DGX) was recently certified as operating on a carbon neutral basis. Carbon offsets are from Carbon Footprint’s Global Portfolio and verified within Verified Carbon Standards (VCS) world standards. Each Certificate hangs proudly in our Kailua-Kona warehouse.

Carbon Neutral Operations
Maui Warehouse Certificates

DHX - Dependable Hawaiian Express’ Maui warehouse operation (operating as an agent for DGX) was recently certified as operating on a carbon neutral basis. Carbon offsets are from Carbon Footprint’s Global Portfolio and verified within Verified Carbon Standards (VCS) world standards. Each Certificate hangs proudly in our Maui warehouse.