July 7, 2020
The latest news, company announcements, DGX events and industry-position posts.

What impact is COVID-19 having on shipping to Australia?

June 26, 2020
As a long-time global freight forwarder, we're seeing first-hand the primary effects the COVID-19 pandemic is having on air and ocean freight shipping into Australia. These include:
  • Freight shipping delays
  • Lags in pickups
  • Multiple changes to flights
In addition to the rather stringent Australian import requirements, the government-mandated COVID-19 safe practices such as temperature checks, hand sanitizing and social distancing; are without a doubt significantly slowing down our industry resulting in a number of never-before-seen circumstances for our customers.

All Transportation Sectors Affected
Once on the Australian mainland, the new social distancing laws and hygiene regulations are causing major delays with transit pickup and delivery of freight because truckers can’t make as many deliveries and pickups in one day as they could have done previously.

The eCommerce sector of carton and pallet freight has been experiencing massive delays as well due to the high volume of online orders from people staying at home during the lock down. Suppliers are struggling to revise their production and delivery systems to meet the higher demand. 

DGX Shipping to Australia Fall/Summer 2020 during COVID-19 pandemicTransport and third-party logistics companies are also facing a variety of problems while trying to accommodate the abnormally high volume. A core issue is the reduced staff  allowed within the warehouses in order to meet new guidelines which is resulting in lower efficiency due to fewer workers to pick and pack the goods for delivery.

In the air freight sector, a majority of domestic commercial flights are being cancelled creating a major disruption in overnight delivery service and distribution to Australian capitals--such as Sydney, Brisbane, Perth, Melbourne--and regional hubs. Of the remaining flights into Australia, the majority are now allocated to the capitals, leaving the regional hubs to be serviced by road freight. As a result, overnight transit is becoming multiple-day transit causing even more delays and increased costs for regional businesses.

DGX Can Help
Founded in 2004 as a subsidiary of DHX-Dependable Hawaiian Express, a transportation company founded originally in 1950, DGX has been helping commercial shippers navigate the global shipping and logistics waters and airways for many decades. And now, faced with the extremely challenging pandemic-caused issues, we find ourselves being called upon like never before to support our customers with their supply chain needs.

If you are experiencing problems or delays with your domestic transport to Australia (or anywhere else in the world for that matter), please visit our Australia locations page and contact us for options and pricing. You can also call us Toll Free in the U.S. at 1-800-488-8888, or email our Australian specialist here


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What factors to consider when deciding whether to ship by air in 2020?

April 29, 2020

Air shipping is rapidly becoming a more popular method of shipping goods as a result of the global COVID-19 pandemic. In life or death situations such as those for vital emergency operations domestically and abroad, the expediency of shipping by air freight can make all the difference in meeting urgent deadlines. When fast, safe, and dependable delivery of vital supplies is a must, then air shipping provides the speed of movement in hours vs days or weeks, to any operation globally.

The impact of COVID-19 is great. The pandemic has turned freight forwarders like DGX into first responders, responsible for getting essential supplies and products into the hands of the front-line responders worldwide.

Shipping costs have risen exponentially due to factors beyond the freight carrier’s control. A vast majority of global air cargo is flown on passenger aircraft. As flights have been cancelled, capacity has diminished, creating an environment where some passenger airlines are contracting charters to fly cargo only. Turning a passenger aircraft into a full cargo operator comes at a higher cost as there are no passengers to offset the operating costs of the flight.

Unwittingly, the sense of urgency has multiplied the complexities of the supply chain all across the world. We urge you to consider using an experienced domestic and international freight forwarder to simplify and untangle the myriad of logistical challenges that we are experiencing like no other time in history.

Since 2003, DGX-Dependable Global Express has been helping customers navigate the complexities of the air shipping and delivery process. With extensive experience in global air freight shipping, we keep our customers thoroughly informed and updated every step of the way, offering a unique package of comprehensive shipping services: air freight, ocean freight, logistics, warehousing & distribution, trucking and more.

If you need assistance, please reach out to your local office or call us toll free 1-800-488-4888 and we can help you.

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Looking for Warehousing and Distribution in Guam or Hawaii?

April 23, 2020
Be sure to look for a company that offers all aspects of the supply chain: storage, warehousing, shipping, logistics and distribution.

No matter where your business is based—globally, in the U.S., on Guam or one of the Hawaiian Islands—DGX-Dependable Global Express is here to offer multi-island storage, warehousing and distribution. Our state-of-the-art warehousing facilities help reduce expensive back-of-the-store storage, increase your retail store sales footage and restock shelves faster by storing “hot” inventory items in our safe and secure warehouses.

Our deeply experienced staff at asset-based locations on Guam, Oahu, Maui and Kona on the Big Island are here to customize a program to service your needs. Call toll free 800.488.4888, Ext. 1740 or email us for more information as well as for international and domestic ocean freight forwarding and airfreight services.

We offer:
  • Pallet positions for warehousing available at all locations
  • “Pick and Pull" service
  • Same day and last mile shipping and delivery services
  • Inventory management, e-commerce fulfillment
  • State-of-the-art warehouse management software connecting Guam, Honolulu, Maui, Kona
  • Kauai and Hilo service from Oahu weekly
  • Inter-island ocean and air transfers
  • Asset-based terminals, trucks and drivers
  • Commercial, retail, hospitality deliveries
  • Dedicated sales staff
Whatever your requirements are for your shipping and warehousing needs, our team of dedicated professionals at DGX is available to coordinate with you. We will work to make the processes easier for you.

To find out more about DGX and Dependable Supply Chain Services, please contact us today at 800.488.4888. We can certainly help you in navigating your needs to get the best value and services for your goods.

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What is the law of "General Average" in shipping and why does it matter?

February 19, 2020

The law of “General Average" is a shipping term that matters when dealing with cargo insurance, bills of lading, and the legal issues of cargo.

  • The law of general average is a principle of maritime law whereby all stakeholders in a sea venture proportionally share any losses resulting from a voluntary sacrifice of part of the ship or cargo to save the whole in an emergency.
    ~Wikipedia
It’s the shipping principle of maritime law. General Average occurs when a voluntary sacrifice is made to safeguard the vessel, cargo or crew from a common peril, for example, a fire. If the sacrifice is at issue, all parties shipping on the vessel contribute to the loss based on their cargo’s value whether their shipment was damaged or not. Appointed adjusters will assess the value of each shipment on board and apply a formula that determines the financial contribution of each cargo owner.

If you’re a cargo owner with shipments onboard a declared “general average” vessel, the likelihood of having your cargo released timely is dependent on how soon you can post a security. The security must be in the form of a cash deposit, bank guarantee or bond. If the cargo owner has cargo insurance, the “average guarantee” is posted by the insurance company. Having cargo insurance is beneficial to cargo owners as it not only provides coverage for damaged goods but it facilitates the release of their cargo.

The General Average and Salvage Adjusters will appoint collecting agents to prepare and collect securities from each of the parties concerned in the cargo on board. Cargo will only be released upon receipt of the required security.

 The following forms will be required:
  • A copy of the cargo commercial invoice
  • An Average Bond form to be completed and signed by the owners of the cargo. 
  • An Average Guarantee form to be completed, signed or stamped by the insurance company (when insured). 
The Average Bond and the Average Guarantee form should be sent to the cargo insurer along with the bill of lading and commercial invoice for any insured shipment.

If you are the NVOCC or freight forwarder like DGX-Dependable Global Express, you should pass along any General Average paperwork to the cargo owners and advise them to contact their cargo insurers to arrange the guarantee. Unfortunately, for uninsured shipments, a cash deposit will be required in place of an insurers’ Average Guarantee. Adjusters will advise the amount of the cash deposit required.

Please contact your local DGX representative should you have any questions or need additional information. Our team will be glad to further explain the benefits or securing cargo insurance.

At DGX we offer a unique package of shipping services. If you need assistance, please reach out to your local office or call toll free 1-800-488-4888 and we can help you. We specialize in international ocean and air freight shipping.

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What factors do you need to consider when shipping to New Zealand?

January 29, 2020

What most people don’t know is New Zealand's trade is predominantly imports and their exports are world famous consisting mostly of dairy products, meat, produce and wine. Here's what you need to know when shipping to New Zealand:

DGX Smooth Shipping to GuamBy ocean: there are five main seaports for shipping freight into New Zealand:
  • Auckland
  • Tauranga
  • Centrepoint (Wellington)
  • Lyttelton (Christchurch)
  • Otago (Dunedin)
By air: Auckland airport handles 90% of airfreight into NZ with Christchurch handling a small amount per year. DGX-Dependable Global Express has offices in both locations.

Environmental Regulations: Although the New Zealand people are some of the most laid back and down to earth people in the world, there is one thing they take very seriously--their environment. New Zealand has strict controls on what is imported into their country to protect their flora, fauna, and human health.

Every shipment entering the country must be given clearance by a government body called the Ministry of Primary Industries (MPI) as well as their customs department.

MPI has extensive controls in place to protect NZ from biosecurity risk. There are strict controls on a wide range of biological products and commodities including:
  • Plants and plant products, including wood and timber
  • Animal products and animals
  • Biological products and organisms
  • Food
  • Vessel and aircraft, containers and cargo
  • Children’s products
With decades of experience, the dedicated team at DGX is ready to assist with all the right documentation and guidance for special projects, break bulk, container shipping and/or airfreight to New Zealand. We also handle specialized products from hazardous goods to organic foods. We are committed to offering the most reliable, timely and cost-effective solutions.

New Zealand is also a gateway to all the Pacific Island--territory which DGX provides hassle-free Less than Container Load (LCL) service to, including all the major islands from the US.

Our team specializes in US trade and we also offer imports and exports worldwide. With a unique package of shipping services, please reach out to your local office, email us, or call toll free at 1-800-488-4888 and we can help you.

DGX-Dependable Global Express. The Supply Chain Partner You Can Depend On.

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Commercial shipping guidelines to the Philippines

January 3, 2020
If you want to start shipping commercially to the Philippines, here are the primary steps to help guide you:
  1. Find the right shipping partner
  2. Package your goods
  3. Choose the right level of service
  4. Provide shipping details to your shipping partner (i.e. pieces, weight, dimensions, and any special requests or needs)
  5. Print the shipping labels and documents and attaching them to your package
  6. Pass the shipments to the carriers/forwarder
New to the Philippines? A bit of background
  • Comprising more than 7,157 islands, the Philippines is home to 107 million people, and the population is expected to grow by two million every year.
  • International ports include:
    • Manila (north/south)
    • Cebu
    • Davao
    • Cagayan de Oro
    • General Santos
  • International Airports
    • Manila
    • Cebu
Important Philippines shipping guidelines
The Philippines have unique standard operating procedures and policies, and definitely different implementation of their import rules versus other countries. There are always worldwide logistics standards that apply but there are unique ones for the Philippines.

Consider the following when shipping from the USA to the Philippines:
  • The Customs Administrative Order (CAO) is a fee levied by the Philippines Bureau of Customs and applies to all imports entered for consumption through a Formal Entry Process.
  • Their back-door customs charge is a fee charged by Philippines Bureau of Customs for an entry that is time critical and put in the front of the queue.
  • The Philippines Bureau of Customs runs under a red/yellow/green light system.
    • Green means approved and getting released immediately.
    • Yellow means it is flagged for a document review.
    • Red means it’s a 100% intensive exam, for documents and cargo.
When cargo is destined for the Philippines from the USA, one of your resources is DGX Philippines. We offer a fully integrated shipping and logistics solution such as Full Container Loads (FCL), Less Than Container Loads (LCL) for ocean freight, and air freight. We also offer trucking, customs brokerage, warehousing, distribution, and 3PL services.

If you a one-stop, experienced shipper to help get you to the Philippines, please reach out to your local office or call toll free 1-800-488-4888 and we can help you.


For DGX in Cebu:
63.32.3830158
info.philippines@dgxglobal.com

For DGX in Manila:
632.7738.3359
info.philippines@dgxglobal.com
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What things to consider when shipping to Australia from USA?

November 20, 2019
Australia’s import restrictions and biosecurity requirements are some of the strictest in the world. Thus, it’s important to have a reliable and competent freight forwarder to guide and support you in shipping to Australia. Here are the important shipping factors you need to know.

Import requirements
Commodities such as food products, pharmaceuticals, animal products, firearms, vehicles and other have to meet certain import requirements and might even require an import permit. To see if your goods have to meet special requirements you can verify the requirements in the Biosecurity Import Conditions System (BICON).

Biosecurity Risks
The goal of biosecurity inspections is to reduce the risk of imported pests and diseases into Australia.

One of the most important biosecurity risks is due to the rapid expansion of the Brown Marmorated Stink Bug (BMSB) in Europe and North America in recent years. Because of this, the Australian authorities have imposed mandatory fumigation during the BMSB risk season (September 1 through May 31 inclusive) for certain commodities and depending on the origin of the goods. Read more about BMSB fumigation here. During the stink bug season, it’s important to work closely with an experienced, knowledgeable freight forwarder to avoid delays and extra costs upon arrival of your goods into Australia.

Additionally, some commodities—like goods that are destined for rural areas or personal effects shipments—have a higher risk of being chosen for biosecurity inspections upon arrival into Australia.

Import Documents
To ensure that the import process goes smoothly it’s important that the import paperwork is complete and correctly filled out.
  • All import shipments require a commercial invoice with values for all items listed. Zero values are not accepted by customs. An example would be promotional materials.
  • All Less-than-Container Load (LCL) and Full Container Load (FCL) shipments require the shipper to fill out a packing declaration on company letterhead including address and phone number, and needs to be signed and dated.
  • An Australia Packing Declaration form can be downloaded from DGX - Dependable Global Express.
  • Additional paperwork such as manufacturer’s declarations, asbestos declarations, ingredients lists, etc., might also be required. 
  • The USA and Australia have a free trade agreement, the Australia-United States Free Trade Agreement (AUSFTA), in place which enables consignees to claim a preferential duty rate if the goods meet the AUSFTA Rules of Origin. In order to claim a preferential duty rate, a supplier has to issue an AUSFTA certificate on company letterhead including address and phone number, and needs to be signed and dated. More information on AUSFTA can be found here.
Australian Shipping Sea PortsAdditional Australia Shipping Information

Main Sea Ports
  • Brisbane
  • Sydney
  • Melbourne
  • Adelaide
  • Fremantle
Major Airports
  • Brisbane
  • Sydney
  • Melbourne
  • Adelaide
  • Perth
Transit Times to Australia Ports
  • Transit time from the West Coast of the USA to Australia is around 20-40 days.
  • Currently there is only one direct weekly service from the West Coast to Australia with Sydney and Melbourne being direct port of calls and a fortnightly call of Adelaide.
  • Currently there is no direct service into Brisbane and Fremantle from the West Coast.
  • The transit time from the East Coast to Australia is around 29-45 days.
  • There are currently multiple services from the East Coast to Australia with direct calls to Sydney, Melbourne and Brisbane. Check here for DGX’s sailing schedule to Australia ports.
Packing Material
Packaging material for import shipments must not contain prohibited materials such as:
  • Straw
  • Peat
  • Hay
  • Chaff
  • Used fruit and vegetable cartons
Additionally, all wooden packaging must be heat treated or fumigated before being imported to Australia.

Australia is the country of kangaroos, koalas, beautiful beaches and laid-back people. But being an import nation, Australia is also very protective of their environment and their local industries.

Before shipping any goods to Australia, consult with your trusted freight forwarder, such as DGX, to ensure you understand all import requirements and know what kind paperwork is required. Give us a call toll free at 1-800-488-4888 and we can help you safely and efficiently ship to Australia.
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What to consider when shipping from the USA to Japan?

November 4, 2019
There are five major base ports in Japan: TOKYO, YOKOHAMA, NAGOYA, KOBE and OSAKA. These five ports account for the bulk of Japan’s overall international container traffic by ocean.

Average transit time from USA to Japan by ocean:

From US West Coast (direct service)
14-20 days
From US East Coast (all water service)
30-40 days

How to select your destination port?
Always consult first with your buyer (importer and their customs broker) as some imported products, such as apparel, furniture or general merchandise, can be brought into Japan after undergoing the customs inspection at the nearest port of entry.

Note that Japan imposes restrictions on the sales or use of certain products including health-related goods such as medical products, pharmaceuticals, agricultural products and chemicals.


Leading Ports of Entry with Imported Foods Inspection - DGX blogIf food-related items are being imported, the importer must submit a “Notification Form for Importation of Food” to the Quarantine Station. You will then be asked to ship to the designated port with a Quarantine Station where on-site inspection to verify the food poses no threat to human health can be performed.

Japanese Customs reviews and evaluates these types of products for import suitability before shipping to Japan. Licenses from the relevant regulatory agencies may also be required.

The use of certain chemicals, food additives and cosmetics is severely regulated. Make sure to do your research before shipping.

Tips and Tricks to Avoid Customs Delays

Always work with a trusted freight forwarder or customs specialist to ensure your shipping is done properly.

Japan’s prohibited imports include:
  • Narcotics and related utensils
  • Firearms and firearm parts including ammunition
  • Explosives and gunpowder
  • Precursor materials for chemical weapons, germs which are likely to be used for bio-terrorism
  • Counterfeit goods or imitation coins or currency
  • Obscene materials or goods that violate intellectual property rights
  • Other restricted items include but are not limited to certain agricultural and meat products, endangered species and products such as ivory, animal parts and fur where trade is banned by international treaty
Japanese government agencies also impose tight restrictions on certain commodities including:
  • Aerosols
  • Chemicals
  • Food additives
  • Meat and fish products
  • Fruit, nut and vegetable preparations
  • Pharmaceuticals
  • Medical devices
  • Cosmetics
  • Toiletries
  • Toys
  • Pet products
  • Animal feed
  • Fur
  • Auto parts
  • Batteries
  • Personal effects and more
Again, be sure to consult with commercial freight handlers, such as DGX,  to go over the required documents BEFORE making your shipping arrangement.

Understanding Japanese import requirements and documentation
Importantly, it’s important when doing business and commerce in Japan to understand import requirements and documentation such as:
  • The commercial invoice should be as descriptive as possible for each line item. The packing list should always include the exact contents and measurement of each pallet/container including the gross and net weight of each item. Be specific and free of spelling errors.
  • When completing customs documents, list each commodity separately, provide detailed description of each line item, including what it’s made of and how it will be used.
  • Keep multiple piece shipments together, label individually and package well.
  • Use heat treated pallets and wood packaging materials in compliance with ISPM 15.
  • Legibly print the commodity’s country of origin/manufacturer to indicate where your cargo was manufactured, grown or produced.
  • Always include contact information of the shipper and the consignee (contact person, phone number and email addresses) on your shipping documents.
  • Declare the accurate value for your item, even if it’s being provided to the recipient at no charge (for example, sample or not for resale).
  • Make sure information is consistent across all required customs documents.
When planning to import goods into Japan, the professionals at DGX -Dependable Global Express are ready to help. We have the experience, knowledge and reliability to ship your goods to Japan as smoothly and as safely as can be done.

We offer a wide variety of shipping services including cargo shipment by air, by oceanlogistics, oversize/project cargo, and when shipping hazardous materials to the job site. Door-to-door service is also available.   For any questions, please give us a call at 888.488.4888; or email us today for help with your shipment to Japan and a free rate quote!
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Who offers warehousing with same day/next day delivery in Guam?

August 2, 2019
DGX-Dependable Global Express is now offering same day or next day delivery service to new and existing warehousing customers. Our Guam shipping operation is now providing local warehousing and same day/next day deliveries to customers.

Also new, customers who need multi-location warehousing with same day or next day delivery on Guam will now have access to tracking and inventory information. Thanks to a new software system, customers can now interface with their systems and ours, allowing access to inventory records, inbound/outbound data histories, order processing via direct entry into our new system, among other information and features.

The new inventory coordination will provide the locations of all your items we’re storing as well as an inventory of all items on hand. The system interfaces with established e-commerce software to ensure if you order the goods to be pulled, packed and shipped; we are able to get the job done within the same or next day.

Deliveries are currently made during normal weekday business hours, Monday through Friday 7:30AM to 4:30 PM, local time.

Same/next day service to your Guam Customers is now a reality. Contact us today to get a rate quote or use our convenient online rate quoter to get a rate quote for your Guam shipments.
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Which is cheaper, shipping by air or ocean?

April 30, 2019
It could be either depending on your shipment and circumstances. It might surprise you that air shipping may very well be less expensive even though that’s contrary to supply-chain-savings logic because air shipping is traditionally a higher cost mode of transport than ocean freight.

Often, the economics of ocean freight shipping are less costly because of the relatively lower cost of transport, and, when shipping by ocean, economies of scale are achieved compared to an expensive aircraft capable of carrying only a fraction of the cargo.

However, not all shipments are created equal. Ocean shipping is not necessarily the overall least expensive shipping method. Air shipping will be least costly if a speedy and timely delivery is important. Consider the potentially high cost of not delivering your goods on time, per contractual agreements, resulting in lost sales, lost profits and/or lost opportunities. If products, materials, parts, samples, equipment or other vital components of your business do not arrive by agreed-upon deadlines, then there really is no cost savings of using slower, less expensive ocean shipping.

When considering whether to ship by air or sea, don’t forget the increased monetary opportunity being able to spread your products farther than you ever thought possible.

At DGX-Dependable Global Express, we specialize in International ocean freight, plus domestic and international air cargo shipping. If you need assistance, please reach out to your local office or call 888.488.4888 toll free and we can help you.
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