January 23, 2021
The latest news, company announcements, DGX events and industry-position posts.

Consider shipping cargo via International Courier Services to Australia

December 14, 2020

Due to the current pandemic and the closure of international borders, the majority of airlines have grounded their fleets. This has left the Australian airfreight market with an extremely limited number of flights, reducing the space available for cargo; and with exuberantly high freight rates.

Some air cargo is being converted to sea freight to avoid the high airfreight costs. However for urgent orders, the transit time is often not timely or feasible.

But not to lose hope, we've found an alternative for you to consider: International Courier Service. It's a great alternative we offer our DGX customers who need to move time sensitive orders to Australia. The costs compared to airfreight are competitive, goods face fewer delays than the remaining airfreight services, and they have a shorter transit time than sea freight.

International Courier Service won't work for all shippers due to the strict limits on package sizes and weights. But for smaller orders that are time critical, this method of international delivery is working quite well in the current environment.

DGX-Dependable Global Express is a full service international freight forwarder offering a comprehensive range of shipping services, including International Courier Service. If you need assistance, please reach out to your local office, email us, or call toll free at 1-800-488-4888, and we can help.


Sydney Port Congestion: Empty Container Parking and Vessel Delays

September 30, 2020

The port of Sydney, Australia is currently experiencing severe congestion. The congestion has been caused by multiple factors including industrial actions and bad weather. As a result, the congestion has caused significant vessel delays, Sydney port omissions and change of vessel rotations.

Due to an increase in costs, ocean carriers have introduced a Sydney Port Congestion surcharge of USD 280-350 per TEU (Twenty-Foot Equivalent) for any cargo to or from Sydney. 

Unfortunately, this surcharge also means that LCL (Less Than Container) rates will increase by USD 13 w/m for cargo to or from Sydney.

The ongoing issues have prompted shipping line Maersk to temporarily cease accepting any bookings to Sydney until at least Thursday, October 1, 2020.

With this port congestion, Sydney is also currently facing a problem with their empty container depots which have reached their capacities. Some have closed their doors for dehiring or returning empty containers.  

It’s estimated there is currently an imbalance of approximately 30,000 TEU in Sydney. Under normal circumstances these containers would have been re-used or repositioned to Asia. But with a variety of issues, including the COVID-19 pandemic, shipping lines have not been able to move out enough empties to alleviate the congestion. 

Many importers are currently facing extra detention charges as their transport companies are unable to dehire containers in a timely manner. It’s anticipated shipping lines will dedicate some export vessels to reposition empty containers throughout October and/or November to hopefully solve this problem. 

Should you need advice or consultation regarding any of these measures, the experienced shipping and logistics professionals at DGX stand ready to help. We offer a unique package of shipping services. Please email us, reach out to your local office or call toll free in the USA 1-800-488-4888 and we can help you. 

We specialize in international ocean and air freight shipping since 1999.


How to ship by air during the Covid-19 pandemic?

September 24, 2020

For shipping, the Covid-19 virus has changed the ways of doing business. It’s more complicated. There are many restrictions. And although some restrictions are being lifted slowly, almost everyone is faced with the problem of how to get orders from suppliers to consumers in a timely manner.

Globally, airlines are in a difficult position with many international borders still closed for passengers. Much of the air freight cargo travels traditionally on commercial passenger flights and they carry products ranging from fresh fruit and vegetables, retail inventories, pharmaceuticals, clothing, spare parts, machinery and much more.

While commercial passenger flights still remain grounded, many airlines today are providing “cargo only” flights or “freighter aircraft” services. These flights carry freight only and are able to move across international borders and provide a solution for time-critical supply chains. The shift made by airlines from traditional passenger flights to providing cargo-only flights has been a welcomed change, helping to increase air cargo capacity and move time-sensitive goods.

Cargo-only flights differ from regular passenger flights in several ways and have a big impact on the costs of using dedicated cargo planes:

  • Cargo only flights operate on a limited schedule as compared to passenger flights, operating perhaps only 2-4 times per week.
  • The cost to use this service is higher since it is a specialized aircraft and there are no passengers to cover the fuel/operating costs.

At DGX, we research the chapest and most reliable options for shipping overseas based on needs and priorities. If you are experiencing problems or delays with your domestic transport, please reach out to our experienced customer service team.Contact us at your local office, email us or call toll free 1-800-488-4888 (US only) and we can help you.


Need export shipping advice to Japan?

July 31, 2020
Here are specific shipping and logistics export tips for entering the Japanese market from an experienced shipping company.
  1. Proper and appropriate use of the Japanese language is critical to success.
    Communicating properly in Japanese is essential to connecting with local business partners and their target consumers in both person-to-person communications as well as promotional materials. If, for instance, you want to move the import process along quickly and successfully, you must make sure product labeling and requirements are written in proper Japanese language and abide by government regulations.

    Being respectful of the Japanese culture is a fundamental requirement for companies wanting to build a trusting relationship with their Japanese partners. The Japanese society is complex in nature--including unwavering respect for age, both hierarchical and group-oriented.  In addition to delivering high quality products and services expediently, be prepared to invest the time necessary to build long-term relationships with your Japanese partners.

  2. It’s important to have an understanding of import procedures and formalities.
    When exporting to Japan, documentation and procedures are critical. Notably:

      Successful exporting to Japan - DGX blog
    • Shipping and import formalities start with the lodging of an import declaration and end with the issuance of an import permit after the necessary examination and payment of Customs duty and excise tax.

    • Any person wishing to import goods must declare them to the Director-General of Customs and obtain an import permit after the necessary examination of the goods.

    • Correct packing, proper marking and labeling are critical to a smooth customs clearance in Japan, as noted above.

    • The value of working with an experienced freight forwarder and customs specialists will save time, money and stress; and help assure success from the beginning.

  3. Shipping documents are required for customs clearance in Japan.
    Export shipping advice - DGX blogShipping documents include standard shipping documents—a commercial invoice and a packing list—as well as an original, signed bill of lading or air waybill, if shipped by air.

    Each line item on the commercial invoice should be as descriptive as possible, and the packing list should include detailed contents and measurements of each container, including the gross and net weights of each package or pallet. And finally, the Japanese Measurement Law requires that all weights and measures on a packing list be in Metric System values.

Today, DGX and our customers are all facing extremely challenging pandemic-caused issues. We are being called upon like never before to support new and loyal customers with their supply chain needs. 

If you want to begin an export business to Japan, please contact our DGX customer service team to get competitive rate quotes and help with the entire process by reaching out to your local office or calling toll free 1-800-488-4888. We offer full-service international ocean, plus domestic and global air freight shipping and logistics services, and have been doing so for over 20 years.


What impact is COVID-19 having on shipping to Australia?

June 26, 2020
As a long-time global freight forwarder, we're seeing first-hand the primary effects the COVID-19 pandemic is having on air and ocean freight shipping into Australia. These include:
  • Freight shipping delays
  • Lags in pickups
  • Multiple changes to flights
In addition to the rather stringent Australian import requirements, the government-mandated COVID-19 safe practices such as temperature checks, hand sanitizing and social distancing; are without a doubt significantly slowing down our industry resulting in a number of never-before-seen circumstances for our customers.

All Transportation Sectors Affected
Once on the Australian mainland, the new social distancing laws and hygiene regulations are causing major delays with transit pickup and delivery of freight because truckers can’t make as many deliveries and pickups in one day as they could have done previously.

The eCommerce sector of carton and pallet freight has been experiencing massive delays as well due to the high volume of online orders from people staying at home during the lock down. Suppliers are struggling to revise their production and delivery systems to meet the higher demand. 

DGX Shipping to Australia Fall/Summer 2020 during COVID-19 pandemicTransport and third-party logistics companies are also facing a variety of problems while trying to accommodate the abnormally high volume. A core issue is the reduced staff  allowed within the warehouses in order to meet new guidelines which is resulting in lower efficiency due to fewer workers to pick and pack the goods for delivery.

In the air freight sector, a majority of domestic commercial flights are being cancelled creating a major disruption in overnight delivery service and distribution to Australian capitals--such as Sydney, Brisbane, Perth, Melbourne--and regional hubs. Of the remaining flights into Australia, the majority are now allocated to the capitals, leaving the regional hubs to be serviced by road freight. As a result, overnight transit is becoming multiple-day transit causing even more delays and increased costs for regional businesses.

DGX Can Help
Founded in 2004 as a subsidiary of DHX-Dependable Hawaiian Express, a transportation company founded originally in 1950, DGX has been helping commercial shippers navigate the global shipping and logistics waters and airways for many decades. And now, faced with the extremely challenging pandemic-caused issues, we find ourselves being called upon like never before to support our customers with their supply chain needs.

If you are experiencing problems or delays with your domestic transport to Australia (or anywhere else in the world for that matter), please visit our Australia locations page and contact us for options and pricing. You can also call us Toll Free in the U.S. at 1-800-488-8888, or email our Australian specialist here


What factors to consider when deciding whether to ship by air in 2020?

April 29, 2020

Air shipping is rapidly becoming a more popular method of shipping goods as a result of the global COVID-19 pandemic. In life or death situations such as those for vital emergency operations domestically and abroad, the expediency of shipping by air freight can make all the difference in meeting urgent deadlines. When fast, safe, and dependable delivery of vital supplies is a must, then air shipping provides the speed of movement in hours vs days or weeks, to any operation globally.

The impact of COVID-19 is great. The pandemic has turned freight forwarders like DGX into first responders, responsible for getting essential supplies and products into the hands of the front-line responders worldwide.

Shipping costs have risen exponentially due to factors beyond the freight carrier’s control. A vast majority of global air cargo is flown on passenger aircraft. As flights have been cancelled, capacity has diminished, creating an environment where some passenger airlines are contracting charters to fly cargo only. Turning a passenger aircraft into a full cargo operator comes at a higher cost as there are no passengers to offset the operating costs of the flight.

Unwittingly, the sense of urgency has multiplied the complexities of the supply chain all across the world. We urge you to consider using an experienced domestic and international freight forwarder to simplify and untangle the myriad of logistical challenges that we are experiencing like no other time in history.

Since 2003, DGX-Dependable Global Express has been helping customers navigate the complexities of the air shipping and delivery process. With extensive experience in global air freight shipping, we keep our customers thoroughly informed and updated every step of the way, offering a unique package of comprehensive shipping services: air freight, ocean freight, logistics, warehousing & distribution, trucking and more.

If you need assistance, please reach out to your local office or call us toll free 1-800-488-4888 and we can help you.


Looking for Warehousing and Distribution in Guam or Hawaii?

April 23, 2020
Be sure to look for a company that offers all aspects of the supply chain: storage, warehousing, shipping, logistics and distribution.

No matter where your business is based—globally, in the U.S., on Guam or one of the Hawaiian Islands—DGX-Dependable Global Express is here to offer multi-island storage, warehousing and distribution. Our state-of-the-art warehousing facilities help reduce expensive back-of-the-store storage, increase your retail store sales footage and restock shelves faster by storing “hot” inventory items in our safe and secure warehouses.

Our deeply experienced staff at asset-based locations on Guam, Oahu, Maui and Kona on the Big Island are here to customize a program to service your needs. Call toll free 800.488.4888, Ext. 1740 or email us for more information as well as for international and domestic ocean freight forwarding and airfreight services.

We offer:
  • Pallet positions for warehousing available at all locations
  • “Pick and Pull" service
  • Same day and last mile shipping and delivery services
  • Inventory management, e-commerce fulfillment
  • State-of-the-art warehouse management software connecting Guam, Honolulu, Maui, Kona
  • Kauai and Hilo service from Oahu weekly
  • Inter-island ocean and air transfers
  • Asset-based terminals, trucks and drivers
  • Commercial, retail, hospitality deliveries
  • Dedicated sales staff
Whatever your requirements are for your shipping and warehousing needs, our team of dedicated professionals at DGX is available to coordinate with you. We will work to make the processes easier for you.

To find out more about DGX and Dependable Supply Chain Services, please contact us today at 800.488.4888. We can certainly help you in navigating your needs to get the best value and services for your goods.


What is the law of "General Average" in shipping and why does it matter?

February 19, 2020

The law of “General Average" is a shipping term that matters when dealing with cargo insurance, bills of lading, and the legal issues of cargo.

  • The law of general average is a principle of maritime law whereby all stakeholders in a sea venture proportionally share any losses resulting from a voluntary sacrifice of part of the ship or cargo to save the whole in an emergency.
It’s the shipping principle of maritime law. General Average occurs when a voluntary sacrifice is made to safeguard the vessel, cargo or crew from a common peril, for example, a fire. If the sacrifice is at issue, all parties shipping on the vessel contribute to the loss based on their cargo’s value whether their shipment was damaged or not. Appointed adjusters will assess the value of each shipment on board and apply a formula that determines the financial contribution of each cargo owner.

If you’re a cargo owner with shipments onboard a declared “general average” vessel, the likelihood of having your cargo released timely is dependent on how soon you can post a security. The security must be in the form of a cash deposit, bank guarantee or bond. If the cargo owner has cargo insurance, the “average guarantee” is posted by the insurance company. Having cargo insurance is beneficial to cargo owners as it not only provides coverage for damaged goods but it facilitates the release of their cargo.

The General Average and Salvage Adjusters will appoint collecting agents to prepare and collect securities from each of the parties concerned in the cargo on board. Cargo will only be released upon receipt of the required security.

 The following forms will be required:
  • A copy of the cargo commercial invoice
  • An Average Bond form to be completed and signed by the owners of the cargo. 
  • An Average Guarantee form to be completed, signed or stamped by the insurance company (when insured). 
The Average Bond and the Average Guarantee form should be sent to the cargo insurer along with the bill of lading and commercial invoice for any insured shipment.

If you are the NVOCC or freight forwarder like DGX-Dependable Global Express, you should pass along any General Average paperwork to the cargo owners and advise them to contact their cargo insurers to arrange the guarantee. Unfortunately, for uninsured shipments, a cash deposit will be required in place of an insurers’ Average Guarantee. Adjusters will advise the amount of the cash deposit required.

Please contact your local DGX representative should you have any questions or need additional information. Our team will be glad to further explain the benefits or securing cargo insurance.

At DGX we offer a unique package of shipping services. If you need assistance, please reach out to your local office or call toll free 1-800-488-4888 and we can help you. We specialize in international ocean and air freight shipping.


What factors do you need to consider when shipping to New Zealand?

January 29, 2020

What most people don’t know is New Zealand's trade is predominantly imports and their exports are world famous consisting mostly of dairy products, meat, produce and wine. Here's what you need to know when shipping to New Zealand:

DGX Smooth Shipping to GuamBy ocean: there are five main seaports for shipping freight into New Zealand:
  • Auckland
  • Tauranga
  • Centrepoint (Wellington)
  • Lyttelton (Christchurch)
  • Otago (Dunedin)
By air: Auckland airport handles 90% of airfreight into NZ with Christchurch handling a small amount per year. DGX-Dependable Global Express has offices in both locations.

Environmental Regulations: Although the New Zealand people are some of the most laid back and down to earth people in the world, there is one thing they take very seriously--their environment. New Zealand has strict controls on what is imported into their country to protect their flora, fauna, and human health.

Every shipment entering the country must be given clearance by a government body called the Ministry of Primary Industries (MPI) as well as their customs department.

MPI has extensive controls in place to protect NZ from biosecurity risk. There are strict controls on a wide range of biological products and commodities including:
  • Plants and plant products, including wood and timber
  • Animal products and animals
  • Biological products and organisms
  • Food
  • Vessel and aircraft, containers and cargo
  • Children’s products
With decades of experience, the dedicated team at DGX is ready to assist with all the right documentation and guidance for special projects, break bulk, container shipping and/or airfreight to New Zealand. We also handle specialized products from hazardous goods to organic foods. We are committed to offering the most reliable, timely and cost-effective solutions.

New Zealand is also a gateway to all the Pacific Island--territory which DGX provides hassle-free Less than Container Load (LCL) service to, including all the major islands from the US.

Our team specializes in US trade and we also offer imports and exports worldwide. With a unique package of shipping services, please reach out to your local office, email us, or call toll free at 1-800-488-4888 and we can help you.

DGX-Dependable Global Express. The Supply Chain Partner You Can Depend On.


Commercial shipping guidelines to the Philippines

January 3, 2020
If you want to start shipping commercially to the Philippines, here are the primary steps to help guide you:
  1. Find the right shipping partner
  2. Package your goods
  3. Choose the right level of service
  4. Provide shipping details to your shipping partner (i.e. pieces, weight, dimensions, and any special requests or needs)
  5. Print the shipping labels and documents and attaching them to your package
  6. Pass the shipments to the carriers/forwarder
New to the Philippines? A bit of background
  • Comprising more than 7,157 islands, the Philippines is home to 107 million people, and the population is expected to grow by two million every year.
  • International ports include:
    • Manila (north/south)
    • Cebu
    • Davao
    • Cagayan de Oro
    • General Santos
  • International Airports
    • Manila
    • Cebu
Important Philippines shipping guidelines
The Philippines have unique standard operating procedures and policies, and definitely different implementation of their import rules versus other countries. There are always worldwide logistics standards that apply but there are unique ones for the Philippines.

Consider the following when shipping from the USA to the Philippines:
  • The Customs Administrative Order (CAO) is a fee levied by the Philippines Bureau of Customs and applies to all imports entered for consumption through a Formal Entry Process.
  • Their back-door customs charge is a fee charged by Philippines Bureau of Customs for an entry that is time critical and put in the front of the queue.
  • The Philippines Bureau of Customs runs under a red/yellow/green light system.
    • Green means approved and getting released immediately.
    • Yellow means it is flagged for a document review.
    • Red means it’s a 100% intensive exam, for documents and cargo.
When cargo is destined for the Philippines from the USA, one of your resources is DGX Philippines. We offer a fully integrated shipping and logistics solution such as Full Container Loads (FCL), Less Than Container Loads (LCL) for ocean freight, and air freight. We also offer trucking, customs brokerage, warehousing, distribution, and 3PL services.

If you a one-stop, experienced shipper to help get you to the Philippines, please reach out to your local office or call toll free 1-800-488-4888 and we can help you.

For DGX in Cebu:

For DGX in Manila:

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