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DGX - Dependable Global Express




December 29, 2023


Dear Valued Customer,


We are providing the following for your information:


Holiday Schedules

The offices listed below will be closed for the holidays as follows:

United States

New Year’s Day

January 1

New Zealand

New Year’s Day & Day After

January 1 - 2


New Year’s Day (Observed)

Coming-of-Age Day

January 2 - 3

January 8


Australia Day

January 26



Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.


Red Sea / Gulf of Aden Update


The security situation in the Red Sea has remained unstable over the past few weeks with recent additional attacks on commercial vessels from the global ocean carriers. The heightened risk lead Hapag-Lloyd and CMA CGM to declare Force Majeure on sailing the Red Sea. Several other steamship lines temporarily suspended traffic via the Red Sea and Suez Canal with some rerouting vessels via the Cape of Good Hope in Africa. Transit times for this alternate route are considerably longer resulting in cargo arrival delays and higher operational costs. Additionally, it has been difficult for global carriers to communicate vessel arrival information.


Most major carriers have implemented emergency surcharges for diverted vessels with the potential for ripple effects across all trade lanes taking hold. Coupled with Peak Season Surcharges and GRI’s, the additional new surcharges may include:

- Transit Disruption Surcharges
- Contingency Surcharges
- Operational Recovery Surcharges
- Emergency Revenue Surcharges
- Incremental Red Sea Charges


Vessel diversion impact is not limited to extended transit times with floating arrival dates and higher rates. Global tight capacity, blank sailings, and worsening congestion particularly in the Panama Canal can all be anticipated. The duration and severity depend on how long the situation in the Middle East lasts.  


In response to the escalating risk, a U.S.-led multi-national effort named Operation Prosperity Guardian (OPG) has been deployed in the region aimed to protect commercial traffic. Following the US Department of Defense response, Maersk and CMA CGM are resuming vessel routing through the Suez Canal with military escorts.


While the OPG deployment ramps up, the current situation in the region and the ocean liners’ status will remain highly fluid.


We will continue to closely monitor the situation and provide updates as they are released by the carriers.


Feel free to contact your Pricing or Customer Service teams for the latest information.


Tell Us How We’re Doing


We would love your feedback! We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we’re doing. Your feedback will help guide our efforts to continuously improve our service to you and others - our customers!

DGX Blog – Shipping Insights


We encourage you to visit our blog at to see our latest updates, progress, helpful hints, and shipping insights. Once there, you can access links to our other social media pages, where we share company items we believe are newsworthy.


Should you need any assistance, contact your local DGX office or call us at 888-488-4888.


We wish you and your loved ones a Happy Holiday Season and a healthy and prosperous 2024.


Thank you for your business – we appreciate it!