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DGX - Dependable Global Express



Dear Valued Customer,

The following is provided for your information:

Holiday Schedules

The offices listed below will be closed for the holiday as follows:

  New Zealand

  King’s Birthday

  June 5


  Western Australia Day (PER)

  June 5


  King’s Birthday (SYD, MEL, ADL)

  June 12


  Independence Day

  June 12

Please remember that certain offices are across the International Dateline. The dates above for the non-USA offices holidays are their dates, not the actual U.S. date.

Why Marine Insurance is needed

Shipping insurance is a cost-effective investment that shouldn’t be overlooked for international ocean and air freight to make sure your valuable cargo is sufficiently protected. While most shipments go smoothly, unforeseen events do happen. The small investment in cargo insurance decreases your financial exposure in the unlikely event of a claim.

All-Risk Marine Insurance is recommended to cover most losses or damage. Over the years, our customers have found invaluable peace of mind by knowing their goods are insured for most losses or damage.

There are several exclusions you should know about with cargo insurance including:

  • Acts of war
  • Piracy
  • Natural disasters (acts of God)
  • Negligence
  • Improper packing, blocking and bracing
  • Improperly-classed hazardous goods

There are also factors that will affect the cost of your cargo insurance including:

  • Destination country/region
  • Perishable cargo
  • Dangerous goods
  • High-value cargo
  • High risk of theft items (e.g.: jewelry, iPads, electronics).

Is Cargo Insurance Required?

There is not currently a requirement for insurance, but without it, the basic coverage provided by carriers usually does not adequately cover the value of your goods. Basic carrier liability is limited to $500.00 per shipping unit for ocean, and $24.00 per kilogram for air freight. You can be the judge, but in our experience, customers without shipping insurance have always regretted the decision.

Consult with DGX

Choosing the right logistics partner is crucial for ensuring your shipment is properly handled, including understanding all the factors relating to ocean and air cargo insurance to help minimize risk at each touch point, from origin to destination.

DGX-Dependable Global Express has a long history of helping its customers properly insure their freight for the correct value and at competitive rates. Contact us today for a free consultation for your next international shipment. We’ll guide you through each step of the process and help minimize unnecessary delays and avoid unneeded headaches.

As part of the personalized attention that we provide to every customer, DGX assigns you a dedicated sales agent at the front end of your shipment planning. For more information, call us at (888) 488-4888 Ext. 2011 or email us.

Tell Us How We’re Doing

We would love your feedback! We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we’re doing. Your feedback will help guide our efforts to continuously improve our service to you and others - our customers!

DGX Blog – Shipping Insights

We encourage you to visit our blog at to see our latest updates, progress, helpful hints, and shipping insights. Once there you can access links to our other social media pages, where we share company items we believe are newsworthy.

Should you have any questions, please contact your local DGX office or representative, or call us at 888-488-4888 or at 310-669-8888.

Thank you for your business – we appreciate it!