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DHX - Dependable Hawaiian Express

10/15/2021

Dear Valued Customer,

The following is provided for your information:

Holiday Schedules

The offices listed below will be closed for the holidays as follows:

New Zealand	Labour Day	October 25
Australia	Melbourne Cup Day	November 2
Philippines	All Saints’ Day	November 1 - 2
Singapore	Deepavali	November 4
Japan	Culture Day	November 3

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.

Hawaii and Guam Fuel Related Surcharge Increase

As announced in our Breaking Alert that was sent out October 14, 2021, Matson Navigation Company (“Matson”) will increase its fuel related surcharges by 2.5 percentage points effective Sunday, November 14, 2021. The surcharge for Hawaii service will increase from 36% to 38.5%; for Guam/CNMI service, it will increase from 37% to 39.5%; and for Micronesia service, it will increase from 41% to 43.5%.   

Coronavirus

There is so much news available, we felt it was really not necessary to comment other than to state that from the U.S. Mainland there have been no delays impacting Hawaii or Guam. Shipments exporting from Asia may still experience delays as the ocean carriers cancel sailings and air freight capacity is still somewhat limited.

At DHX – Dependable Hawaiian Express we have an Emergency Response Plan in place to ensure your shipments and our services will continue in spite of the virus. This plan includes our Associates and Management working from home, as well as providing us all with as safe a workplace as we can under the circumstances. Our goal is to continue to serve you with the excellent service to which you are accustomed. We are working both hard and smart to be part of your solution during these difficult times!

Warehousing and Storage

We have palletized goods storage capabilities in Honolulu, Maui, Kona and Guam. Our customers are able to monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store”. You can increase your retail selling space or free up your workspace in your existing facility and have supplies arrive as you need them. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.

DHX Blog – Shipping Insights

We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there you can access links to our other social media pages, where we share company items we believe are newsworthy.

Should you have additional questions, please contact your local office, or our Corporate Customer Service center at 800-488-4888, Ext. 2020, or email us at custserv@dhx.com.

Thank you for your business - we appreciate it!