News Updates
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DHX - Dependable Hawaiian Express
9/15/2021
Dear Valued Customer,
The following is provided for your information:
Holiday Schedules
The offices listed below will be closed for the holidays as follows:
China | Mid-Autumn Festival National Day | September 20-21 October 1 - 7 |
Australia | Friday Before the AFL Grand Final (Melbourne) Queen’s Birthday (Fremantle) Queen’s Birthday (Brisbane) Labour Day (Sydney, Adelaide, Canberra) | September 24 September 27 October 4 October 4 |
Japan | Respect For the Aged Day Autumnal Equinox Day | September 20 September 23 |
Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.
Matson’s Eastbound Sailing Changes
As first advised in our August 16th News Update, we were advised by Matson Navigation Company (“Matson”) that due to starting their new CCX – California-China Express service in early August, their eastbound cutoff times out of Honolulu would be impacted.
How does this impact you? Pickups on Oahu will need to be completed by Tuesday prior to each weekly sailing. The revised cutoff to ingate containers going eastbound on the midweek vessel departing Honolulu early Friday morning will be close of business Wednesday. The estimated time for availability to pull the containers from the Long Beach port is 10 days after the ship sails out.
In addition, hazardous goods sailings have also been impacted. Below are the upcoming sail dates for hazardous shipments out of Honolulu:
August 20th
September 3rd
September 24th
October 8th
We will continue to monitor any developments on this matter and update you as needed.
DGX Los Angeles Airfreight Division Has Moved
Effective Monday, August 16th, 2021 the DGX Airfreight Division relocated its office and operations closer to the Los Angeles International Airport (LAX). The new address is: DGX Airfreight c/o Prologis LAX Logistics Center 5353 West Imperial Highway Suite 100, Los Angeles, CA 90045.
Coronavirus
There is so much news available, we felt it was really not necessary to comment other than to state that from the U.S. Mainland there have been no delays impacting Hawaii or Guam. Shipments exporting from Asia may still experience delays as the ocean carriers cancel sailings and air freight capacity is still somewhat limited.
At DHX – Dependable Hawaiian Express we have an Emergency Response Plan in place to ensure your shipments and our services will continue in spite of the virus. This plan includes our Associates and Management working from home, as well as providing us all with as safe a workplace as we can under the circumstances. Our goal is to continue to serve you with the excellent service to which you are accustomed. We are working both hard and smart to be part of your solution during these difficult times!
Warehousing and Storage
We have palletized goods storage capabilities in Honolulu, Maui, Kona and Guam. Our customers are able to monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store”. You can increase your retail selling space or free up your workspace in your existing facility and have supplies arrive as you need them. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.
DHX Blog – Shipping Insights
We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there you can access links to our other social media pages, where we share company items we believe are newsworthy.
Should you have additional questions, please contact your local office, or our Corporate Customer Service center at 800-488-4888, Ext. 2020, or email us at custserv@dhx.com.
Thank you for your business - we appreciate it!