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DGX - Dependable Global Express


Dear Valued Customer,

The following is provided for your information:

Holiday Schedules

The offices listed below will be closed for the holiday as follows:

PhilippinesAll Saints’ DayNovember 1 and 2
AustraliaMelbourne Cup DayNovember 3
JapanCulture DayNovember 3
SingaporeDeepavaliNovember 16
JapanLabor Thanksgiving DayNovember 23
United StatesThanksgiving DayNovember 26
PhilippinesBonifacio DayNovember 30

Please remember that certain offices are across the International Dateline. The dates above for the non-USA offices holidays are their dates, not the actual U.S. date.

Philippine Freight Advisory

The Philippines Bureau of Customs (BOC) has migrated to an online system which allows no direct contact. Due to the continuing effects of Covid-19, all correspondence is being done through an online portal system, causing serious delays in customs clearance. This BOC action is critical due to the fact that there is no free time upon arrival for either LCL or air shipments. Storage starts immediately. This can negatively affect import LCL and air shipments. FCL shipments still have, on average, five calendar days of free time

The export peak season capacity restraints on air and ocean cargo alike has caused an overbooking scenario which has led to delays of shipments out of the Philippines.

To mitigate storage costs and to avoid any delays clearing customs, DGX recommends sending all documents in advance of shipment for review and approval by our office in the Philippines. For shipments out of the Philippines, we suggest booking as far in advance as possible to secure space with the airline or ocean carrier, allowing you to meet your customers lead time and delivery requirements at destination.

For assistance and consultation, please contact the DGX Philippines office at:

Los Angeles/Long Beach Port congestion

With the ports of Los Angeles and Long Beach reporting record levels of activity in September and October, the congestion at the ports has also dramatically increased and is expected to continue through early November. The JOC reports that terminal productivity is expected to decrease, chassis shortages to become more intense, and drayage capacity to be pushed to its limits. Import distribution warehouses throughout the area will be even more challenged in moving product to their final destinations throughout the country.

The congestion is causing delays for vessels as they wait for space at the dock, delays for truckers as the turn times at the terminals increase, and equipment detention and chassis rental charges as appointments at the terminals become more difficult to obtain without delays.

DGX is working diligently to minimize additional detention and chassis charges caused by the port situation. We work to keep our customers regularly updated on their shipment’s status and any additional charges caused by delays due to congestion.

COVID 19 As It Affects Our Business

We would like to offer ongoing updates on the fluid Covid-19 impact on logistics:
  • All DGX Offices are operational and working regular business hours
  • All DGX Staff that are able to perform their duties from home are telecommuting
  • All CFS/Gateways are open and working regular hours
  • All ports and terminals are open

During these challenging times, in consideration of all of us, we ask that you wear masks, practice social distancing, and wash your hands. Please be safe!

DGX Blog – Shipping Insights

We encourage you to visit our blog at to see our latest updates, progress, helpful hints, and shipping insights. Once there you can access links to our other social media pages, where we share company items we believe are newsworthy.

Should you have any questions, please contact your local DGX office or representative, or call us
at 888-488-4888 or at 310-669-8888.

We wish that you and your families stay safe and we thank you for your continued support. Our entire team stands ready to assist you. Together we will come out the other side of the coronavirus pandemic stronger.

Thank you for your business – we appreciate it!