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DHX - Dependable Hawaiian Express
Dear Valued Customer,
The following is provided for your information:
The offices listed below will be closed for the holidays as follows:
Hari Raya Puasa
Hari Raya Puasa (Observed)
Reconciliation Day (Canberra, ACT)
Western Australia Day (Fremantle, WA)
Queen’s Birthday (MEL, SYD, SA, NT, ACT)
Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.
Memorial Day Holiday Port Schedule
Matson Navigation Company’s (“Matson”) Hawaii and Guam service port facilities will observe the Memorial Day holiday on Monday, May 25, with hours of operation as follows:
06:00 - 15:45
07:00 - 11:30 and 13:00 - 15:30
07:00 - 11:30 and 13:00 - 15:30
07:00 - 11:30 and 13:00 - 15:30
Matson’s Customer Service Center will be open and available on Monday, May 25.
Fuel Related Surcharge Reduction – Hawaii / Guam / Micronesia
Due to a reduction in fuel prices, Matson is lowering its fuel surcharge by three percentage points, effective for shipments sailing on and after this Sunday, May 17, 2020. The fuel surcharge for the Hawaii service will be reduced from 33% to 30%; for the Guam/CNMI service it will be reduced from 34% to 31%; and for the Micronesia service it will be reduced from 38% to 35%.
Vessel Activation and Delay - Mokihana V416W – Update
As an update to our Breaking Alerts that went out Monday, May 11 and Wednesday, May 13 the Kaimana Hila V016W completed its repairs and departed Long Beach early this morning Friday, May 15. The current estimated time of arrival to Guam is the afternoon of Tuesday, May 26. Its replacement, the Mokihana V416W, was delayed and departed Long Beach the evening of Wednesday, May 13. The current estimated time of arrival to Honolulu is the morning of Monday, May 18.
Matson’s barge schedule to the Neighbor Islands has been adjusted according to the current estimated time of arrival of the Mokihana V416W. We are estimating a less than 24 hour delay for our island deliveries. Our island trucking operations will do everything in their power to expedite the handling of your shipments to minimize any further delay.
Guam and Okinawa Schedule Change
As announced in our Breaking Alert sent out May 7, Matson Navigation Company (“Matson”) announced their container capacity on the Maunalei V145W is constrained from Long Beach to Hawaii. As a result, Guam and Okinawa destined container bookings will not be accepted on the Maunalei V145W departing Long Beach Wednesday, May 27. This is a one-time occurrence of this particular schedule change.
Capacity is available on the Daniel K. Inouye V040W sailing from Long Beach on Saturday, May 23. There is ample capacity in Honolulu for Guam and Okinawa destined containers to relay from the Daniel K. Inouye V040W to the Maunalei V145W for carriage to booked destinations.
Cargo relayed in Honolulu from the Daniel K. Inouye V040W to the Maunalei V145W will have the same arrivals of Tuesday, June 9 in Guam and Saturday, June 13 in Okinawa, as originally scheduled for this voyage.
Our cut off at our Rancho Dominguez, CA dock for hazardous freight destined for Guam will be Thursday, May 21 and for non-hazardous freight Friday, May 22 by noon PST.
The next sailing to Guam and Okinawa will be Wednesday, June 3 which is back to the schedule usually followed.
Young Brothers FPA
Also announced in our Breaking Alert sent out May 7, Young Brothers, Hawaii’s interisland barge service, that effective today, Thursday, May 7 their current Fuel Price Adjustment will decrease from 3.26% to 1.87%. Accordingly, we will be adjusting the fuel surcharge we pass along on our Interisland service to 1.87%. The next quarterly review of the Fuel Price Adjustment percentage will be in August 2020.
New Solar Installation at DHX-Dependable Hawaiian Express in Honolulu
REC Solar and DHX-Dependable Hawaiian Express have completed our solar microgrid project. REC Solar designed, engineered and installed 360 solar panels on the roof of DHX's new warehouse and distribution center in Honolulu. Located on one side of the roof, the 133-kW solar photovoltaic (PV) system eliminates 152 metric tons of CO2 emissions annually - that's equivalent to removing about 33 passenger cars from the road for a year. With the first phase of the project completed, the next phase includes the installation of more solar on the alternate side of the roof. The additional clean energy will provide electric vehicle charging capacity for a planned transition to electric vehicles (EV) in the future.
There is so much news available, we felt it was really not necessary to comment other than to state that from the U.S. Mainland there have been no delays impacting Hawaii or Guam. Shipments exporting from China may still experience delays as the impact of the disease continues to unfold in the coming weeks.
At DHX – Dependable Hawaiian Express we have an Emergency Response Plan in place to ensure your shipments and our services will continue in spite of the virus. This plan includes our Associates and Management working from home, as well as providing us all with as safe a workplace as we can under the circumstances. Our goal is to continue to serve you with the excellent service to which you are accustomed. We are working both hard and smart to be part of your solution during these difficult times!
Warehousing and Storage
We have palletized goods storage capabilities in Honolulu, Maui, Kona and Guam. Our customers are able to monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store”. You can increase your retail selling space or free up your work space in your existing facility and have supplies arrive as you need them. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.
DHX Blog – Shipping Insights
We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there you can access links to our other social media pages, where we share company items we believe are newsworthy.
Should you have additional questions, please contact your local office, or our Corporate Customer Service center at 800-488-4888, Ext. 2020, or email us at firstname.lastname@example.org.
Thank you for your business - we appreciate it!