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DHX - Dependable Hawaiian Express

4/15/2020

Dear Valued Customer,

 

The following is provided for your information:

 

Holiday Schedules

 

The offices listed below will be closed for the holidays as follows:

Hong Kong	The Birthday of the Buddha  Labour Day	April 30  May 1
China	Labour Day	May 1
Australia	ANZAC Day  ANZAC Day Holiday (Fremantle, WA)  Labour Day (Queensland)  May Day (NT)	April 25  April 27  May 4  May 4
New Zealand	ANZAC Day Holiday	April 27
Singapore	Labour Day  Vesak Day	May 1  May 7
Malaysia	Labour Day  Vesak Day  Nuzul Quran	May1  May 7  May 10
Japan	Showa Day  Constitution Memorial Day  Greenery Day  Children’s Day  Substitute Holiday for Constitution Memorial   Day	April 29  May 3  May 4  May 5    May 6
Philippines	Labour Day	May 1

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.
 

Fuel Related Surcharge Reduction – Hawaii / Guam / Micronesia

As announced in our Breaking Alert sent out April 10, Matson Navigation Company (“Matson”) lowered its fuel surcharge by two percentage points, effective for shipments sailing on and after Sunday, April 12, 2020.  The fuel surcharges for the Hawaii service has been reduced from 35% to 33%; Guam/CNMI service has been reduced from 36% to 34%; and Micronesia service has been reduced from 40% to 38%.      

We will continue to monitor Matson's fuel surcharges and adjust our fuel surcharges to you accordingly.

 

Coronavirus

There is so much news available, we felt it was really not necessary to comment other than to state that from the U.S. Mainland there have been no delays impacting Hawaii or Guam. Shipments exporting from China may still experience delays as the impact of the disease continues to unfold in the coming weeks.

At DHX – Dependable Hawaiian Express we have an Emergency Response Plan in place to ensure your shipments and our services will continue in spite of the virus. This plan includes our Associates and Management working from home, as well as providing us all with as safe a workplace as we can under the circumstances. Our goal is to continue to serve you with the excellent service to which you are accustomed. We are working both hard and smart to be part of your solution during these difficult times!

 

Warehousing and Storage

We have palletized goods storage capabilities in Honolulu, Maui, Kona and Guam. Our customers are able to monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store”. You can increase your retail selling space and have your inventory and supplies arrive as you need them. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.

 

DHX Blog – Shipping Insights

We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there you can access links to our other social media pages, where we share company items we believe are newsworthy.

 

Should you have additional questions, please contact your local office, or our Corporate Customer Service center at 800-488-4888, Ext. 2020, or email us at custserv@dhx.com

 

Thank you for your business - we appreciate it!