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Dear Valued Customer,
The following letter was received from Matson Navigation Company ("Matson") Friday, March 20:
Please be advised that yesterday’s California wide ‘stay at home’ executive order does not affect our operations, as Matson and the services that support our operations are considered “Essential Businesses” supporting critical transportation infrastructure.
Matson continues to operate all Hawaii, Alaska, Guam, and South Pacific service schedules without interruption. Ports are operating normally and we expect no disruptions at this time.
Guidance provided by the U.S. Department of Homeland Security states:
”…workers who conduct a range of operations and services that are essential to continued critical infrastructure viability, including staffing operations centers, maintaining and repairing critical infrastructure, operating call centers, working construction, and performing management functions, among others. The industries they support represent, but are not necessarily limited to, medical and healthcare, telecommunications, information technology systems, defense, food and agriculture, transportation and logistics, energy, water and wastewater, law enforcement, and public works.”
Matson is committed to taking all appropriate steps to ensure the continuation of services, including the deployment of reserve vessels if necessary to meet the needs of our customers.
If new restrictions are imposed, Matson will comply with all regulations in place at the time and advise customers of any service changes in a timely manner.
DHS Identifies Essential Critical Infrastructure Workers
The Department of Homeland Security has identified workers who conduct a range of operations and services that are essential to continued critical infrastructure viability. As states amend emergency declarations, it is hoped there will be consistent guidance when it comes to businesses that are essential, especially when it comes to trucking and transportation-related relief.
The Essential Critical Infrastructure Workers list includes but is not limited to: transportation and logistics employees supporting or enabling transportation functions, including dispatchers, maintenance and repair technicians and warehouse workers. Employees of firms providing services that enable logistics operations, including cooling, storing, packaging, and distributing products for wholesale or retail sale or use.
The purpose of this email is to reassure you that both Matson Navigation Company and DHX- Dependable Hawaiian Express, individually, yet in spirit together with similar goals, plan to ensure you get the service you need and require during these incredibly hard times. We have our people working both remotely as well as on-site at each of our facilities and we stand ready to respond to your phone calls or emails. DGX International Ocean Services, as well as Domestic and International DGX Airfreight Services also remain open to serve you as you need.
We hope you stay healthy and safe from the virus. Our advice- practice all the items you need to in order to keep yourself and your loved ones safe. We'll see you when the storm is over and the rainbows are back, bringing smiles.
Should you have additional questions, please contact your local office, or our Corporate Customer Service center at 800-488-4888, Ext. 2020, or email us at firstname.lastname@example.org
Thank you for your business - we appreciate it!