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DHX - Dependable Hawaiian Express


Dear Valued Customers,


The following is provided for your information:


Holiday Schedule

The following offices will also be closed in celebration of their local holidays, as shown below:


American Samoa

Flag Day

April 17



Labor Day

April 25

May 1


Labor Day

May 1

Hong Kong

Labor Day

May 1


Showa Day(observed)

Constitution Memorial Day

Greenery Day

April 30

May 3

May 4


Labor Day

May 1

New Zealand


Labor Day

April 25

May 1


Labor Day

May 1



Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.


Fuel Surcharge Increase – Hawaii, Guam, and CNMI

On February 18, 2018, Matson Navigation Company (“Matson”) announced due to a steady increase in fuel-related costs that their ocean fuel surcharge will increase by 1.5 percentage points as shown below, all effective with sailings on or after Sunday, March 18, 2018.

Hawaii - increased from 28.5% to 30%

Guam- increased from 29% to 30.5%

CNMI- increased from 34% to 35.5%

As a result of this increase in our underlying costs, we have changed our fuel surcharge charged to you as reflected above, effective with sailings on or after Sunday, March 18, 2018.


We appreciate your understanding with regards to these changes.

Extreme Over length Fees


The Less-than-truckload (LTL) industry is finding themselves pushed to the limit due to increased freight volumes and tighter capacity. Because of this capacity crunch, we’ve experienced more LTL Carriers applying an “extreme over length” fee with large dimensions to individual items that are more than eight (8) feet in length, as opposed to the standard 12 feet.

This reduction reflects the tighter capacity and increased demand LTL carriers have been experiencing over the years. Over length fees are considered a standard accessorial charge in the LTL industry, separate from fees that apply to standard shipping rates for additional services, including:

  • Delivery appointments
  • Residential deliveries
  • Re-weighs
  • Lift-gate
  • Extreme length

The trends of increase by foot have been, and are subject to change based on individual Carrier tariff rates:


Guideline of Additional Charges (subject to actual tariff):

8 – 12 feet

$85.00 per shipment

>12 – 20 feet

$150.00 per shipment

> 20 – 27 feet

$250.00 per shipment

> 27 feet

Call for volume quote


The over length fee, along with the other additional services mentioned above, will remain a pass-through of charges attached to the shipment.

USA Trucking Industry Update

The US trucking industry is experiencing an increased driver shortage as well as other factors critically disrupting operations and ability to meet current demand. Truckers in several regions are requiring an average of two (2) weeks advance notice. Factors and areas affected:

Factors Affecting Service

Affected Areas

·       New Electronic Log Device requirements

·       Decreasing availability of drivers

·       Winter weather in the Midwest, Ohio Valley, Southeast and Gulf

·       Record-breaking Import volumes

Chicago, IL
Columbus, OH
Detroit, MI
Houston, TX
Memphis, TN
New York, NY
Savannah, GA

In an attempt to minimize delays in the supply chain, please consider taking proactive measures that include placing bookings as far in advance of the desired departure as possible and/or providing flexibility in scheduling of pickup and delivery appointment dates/times.

We will continue to monitor the situation and work on ensuring you obtain the levels of service you require and are accustomed to.

For International news updates see News Updates at 


Should you have any questions, please contact your local account executive or our Customer Service support center at 1-800-488-4888 or 1-310-537-2000, Ext. 2020.


Thank you for your business- we appreciate it!