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DGX - Dependable Global Express


Dear Valued Customers,
The following is provided for your information:
Holiday Schedule

The following offices will be closed in celebration of their local holiday:

JapanNational Foundation Day (observed)February 12
Hong KongChinese New YearFebruary 16-19
SingaporeChinese New YearFebruary 16-19
ChinaChinese New YearFebruary 15-17
MalaysiaChinese New YearFebruary 16-19
New ZealandWaitangi DayFebruary 6
PhilippinesParanaque Day
Chinese New Year
February 13
February 16

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.

Rate Changes

The following rate changes apply to origin/destination, respectfully:

Alameda Corridor
Surcharge (ACS)
2/1/2018Export Containers transported
via rail through LAX/LGB, CA
FCL: 20' / $25 and
40'/ $49

USA Trucking Industry Update 

The US trucking industry is experiencing an increased driver shortage as well as other factors critically disrupting operations and ability to meet current demand. Truckers in several regions are requiring an average of 2 weeks advance notice.

Factors affecting trucking services include:
  • New Electronic Log Device requirements
  • Decreasing availability of drivers
  • Winter weather in the Midwest, Ohio Valley, Southeast and Gulf 
  • Record-breaking Import volumes
Most severely affected areas include:
  • New York
  • Wisconsin
  • Chicago/Illinois 
  • Columbus/Ohio
  • Detroit
  • Savannah
  • Memphis
  • Houston
  • Florida
In an attempt to minimize delays in the supply chain, please consider taking proactive measures that include:
  • Placing bookings as far in advance of the desired departure as possible.
  • Submitting documents including original bills of lading as well as payment -as required- as soon as possible. We ask for a minimum of 48 hours prior to last free day at port or rail ramp. Some markets may require additional notification times due to truck power availability. 
  • Provide flexibility in scheduling of pickup and delivery appointment dates/times. Truckers need longer notification times. 
  • Clearing cargo at the port of discharge versus inland ramp location. This should allow additional lead-time in securing trucking services.
We will continue to monitor the situation and work on ensuring you obtain the levels of service you require and are accustomed to.  

Marmorated Stink Bug Season Measures for FCL & Break Bulk Shipments ex USA to Australia

The Marmorated Stink Bug Season, which began September 1, 2017, will end on April 30, 2018. During this period, all high-risk commodities are required to be fumigated at origin to avoid delays and extra costs upon arrival in Australia.

If you are unsure if your goods fall into the high-risk category please contact your local DGX office or check the commodity list on the below homepage.

Terminal Handling Charge (THC) - Guam and CNMI 

Matson Navigation Company (Matson) announced in April 2017 that the Guam Public Utilities Commission (PUC) approved the Port of Guam's request for increases in tariffs, rates, and fees over a five-year period.  The PUC approved increases of 7% in years one and two, and a 1% for years three through five.  Year one increases occurred in May 2017. Year two increases were effective on January 1, 2018.

The Port of Guam's approved plans are posted online for your review at
the following summarizes this upcoming change:
Inbound from USWC to Guam

EQTExisting RateNew Rate
D20$    848.00$    902.00
D40/D45$    907.00$    966.00
Reefers$ 1,046.00$ 1,247.00
Breakbulk *$      41.00$      44.00
CFS*$      41.00$      44.00

Transshipment to Saipan
EQTExisting RateNew Rate
D20$    445.00$    468.00
D40/D45$    445.00$    468.00
Reefers$    445.00$    468.00

Transshipment to the Federated States of Micronesia, Republic of the Marshall Islands, Republic of Palau**
EQTExisting RateNew Rate
D20$    445.00$    468.00
D40/D45$    445.00$    468.00
Reefers$    445.00$    468.00

*indicates per revenue ton; all others per container
**effective February 1, 2018

Because of this increase in our underlying costs, we are changing the THC charged to you to reflect this adjustment. THC will increase by $0.04 per cubic foot effective with sailings on or after January 1, 2018. We apologize for any inconvenience this change will cause you.

Fuel Surcharge Increase - Guam and CNMI

Matson Navigation Company (Matson) announced that due to a steady increase in fuel-related costs over the last 3 months, these costs have continued to outpace their projections. Accordingly, Matson increased their ocean fuel surcharge by 1.25 percentage points. The fuel surcharge for Hawaii was increased from 27.25% to 28.5%, for Guam/CNMI from 27.75% to 29%, and for Micronesia from 32.75% to 34%, all effective with sailings on or after Sunday, January 21, 2018.

Because of this increase in our underlying costs, we are changing the fuel surcharge charged to you to reflect this 1.25% adjustment, effective with sailings on or after Sunday, January 21, 2018. 

By making the above rate changes, we are able to maintain our service levels as well as the financial stability you would expect and want from your service provider. We apologize for any inconvenience these changes will cause you.

Should you have additional questions or scheduling concerns, please contact your local office or contact our DGX at 888-488-4888 or at 310-669-8888. For DHX Customer Service Center call us at 800-488-4888, Ext. 2020. For Hawaii news updates see News Updates at 

Thank you for your business - we appreciate it!