News Updates
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DGX - Dependable Global Express
9/29/2017
Dear Valued Customers,
The following is
provided for your information:
Holiday Schedule
The following offices will also be closed in celebration
of their local holidays, as shown below:
|
Malaysia
|
Deepavali
|
October 19
|
|
Japan
|
Health
Sports Day
|
October 9
|
|
Australia
|
Labour
Day (Sydney, Adelaide, Canberra)
Queens
Birthday (Brisbane)
|
October 2
October 2
|
|
Hong
Kong
|
National
Day
Chinese
Mid-Autumn Festival (Observed)
Chung
Yeung Festival
|
October 2
October 5
October 28
|
|
China
|
National
Day /Chinese Mid-Autumn Festival
|
October 1 - 8
|
|
Singapore
|
Deepavali
|
October 18
|
|
New
Zealand
|
Labour
Day
|
October 23
|
|
Philippines
|
Special
non-working Day
|
October 31
|
Please remember that
certain offices are across the International Dateline. The dates above are
their dates, not the actual U.S. date.
New Computer System
As part of our commitment to providing superior quality
services and value, we are pleased to announce that we will upgrade our
computer system effective October 1. The new system will help us to improve our
customer service to you, in addition to increasing the speed in which
information becomes available.
It is our goal to improve our communications
through electronic notifications. We also plan to methodically increase your ability
to use online tools the system has available over a 3-4 month period. This will
make it EASY for you as Customers to do business with us by creating a more
timely and transparent environment in which we do business together.
We wanted you to be aware of the changes and ask
for your understanding while we transition to our new system.
Should you have questions or concerns, please email us at
SystemInfo@DGXGlobal.com or call us Toll Free at (888) 488-4888 or call your local office.
Puerto Rico
As you are probably aware,
Hurricane Maria made direct landfall on Puerto Rico on Wednesday, September 20.
The hurricane was a powerful Category 4 hurricane with 150 mile per hour winds.
The damage was catastrophic for Puerto Rico, and as of today, there is still no
power on the island, except for what is being powered by generators. In many
places, there is no water, with limited food, shelter, fuel, and cell phone or
other communication services.
The Port of San Juan is open and
only allowing importation of items that support the recovery process. This
means that "non-relief" cargo will be held on the mainland, most
likely in Jacksonville, FL until such time it can be shipped. We will continue
to issue bookings for less than container load (LCL) and full container load (FCL)
cargo as long as equipment remains available. Please note there could be
substantial delays with the ultimate delivery of any such cargo.
Commercial airfreight is currently embargoed
at least for another 2 weeks. Currently most air cargo operators are involved
in humanitarian supply 'charter' uplifts for the next couple weeks as
well.
Rate Changes
The following rate
changes apply by origin/destination, respectfully:
|
RULE 010/0102
|
Low Sulfur
Surcharge (LSS)
|
RULE
|
10/1/2017
|
USA to Australia
and New Zealand, Fiji, Tahiti and Papua New Guinea
|
FCL: $7/20'
$14/40' (Decrease) LCL: $1WM (remained)
|
|
RULE 0103/0107
|
EFAF/BAF
|
RULE
|
10/1/2017
|
USA to Australia
and New Zealand, Fiji, Tahiti and Papua New Guinea
|
FCL: $478/20'
$956/40' (Decrease) LCL: $16 WM (remained)
|
2017-18 Marmorated Stink Bug season
measures for FCL & Break Bulk shipments ex USA to Australia
The new Marmorated Stink Bug Season will start on the
September 1, 2017 and will end on April 30, 2018. During this period all high
risk commodities are required to be fumigated at origin to avoid delays and
extra costs upon arrival in Australia.
If you are unsure if your goods fall in the high risk category please contact
your local DGX office or check the commodity list on the below homepage.
http://www.agriculture.gov.au/import/before/pests/brown-marmorated-stink-bugs/season-measures?wasRedirectedByModule=true#containerised
Terminal Handling Charge
–Hawaii to Guam
As previously announced in January 2017, the
State of Hawaii Department of Transportation, Harbors Division’s next wharfage increase of 15% takes effect on October 1, 2017. Part of the State’s financing plan for
its multi-year harbors modernization program, a third increase of 15% is also
scheduled for an effective date of July 1, 2018.
Because of this increase in our underlying costs, we are
changing our Hawaii to Guam terminal handling charges to reflect this
adjustment. THC will increase by $0.04 per cubic foot effective with sailings
on or after October 1, 2017. By doing this, we are able to maintain our service
levels as well as the financial stability you would expect and want from your
service provider. We apologize for any inconvenience this change will cause
you.
Should you have
additional questions or scheduling concerns, please contact your local office
or contact our DHX Customer Service Center at 800-488-4888,
Ext. 2020,
DGX at 888-488-4888 or at 310-669-8888.
Southern California Facility
Our Southern California Rancho Dominguez facility recently
turned on our solar power installation. We continue to strive to reduce our
carbon footprint! For a brief and fun video of our power system please go to www.dhx.com or www.dgxglobal.com and watch the video.
For
Hawaii news updates see News Updates at www.dhx.com.
Thank you for your
business - we appreciate it!