Position Description:
DHX - DEPENDABLE HAWAIIAN EXPRESS, INC.
Immediate opening - come join our Ohana!
Job Title: Customer Service Call Center Agent & Reception
Pay: $22.00 - $23.00 per hour
Compensation Package: Bonus opportunities
Schedule: 8-hour shift
Work Location: Rancho Dominguez - In person
Starting Pay: Commensurate with experience.
Job Type: Full-time, non-exempt position
Schedule: Monday to Friday
Preferred Qualifications:
- 2+ years of transportation
- 3+ years of customer service
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
We are proud to offer the following:
- Annual merit reviews
- Annual Bonus (discretionary)
- 401(k) & HSA (Fidelity)
- HSA contributions
- 401(k) Company Contribution 20%
- Free Medical & Dental insurance
- Free Long-Term Disability insurance
- Free Employee Assistance Program
- Free Life Insurance
- Paid time off (vacation & sick)
- Vision insurance
- FSA
- Voluntary Benefits (Hospital, Accident, Life, and Critical Illness)
- Milestone Years of Service Bonus
About the Role:
We’re looking for a motivated and customer-focused Customer Service Agent to join our team! In this role, you'll serve as the first point of contact for our customers, ensuring prompt, friendly, and accurate support. You’ll also provide backup assistance to our front desk as needed.
Key Responsibilities:
- Respond to customer inquiries and rate quote requests
- Resolve all customer concerns (e.g., billing questions, POD requests, shipment tracing).
- Accurately enter shipment bookings as requested by customers.
- Collaborate with internal departments and offices to ensure special instructions are followed.
- Investigate and resolve discrepancies, escalating to the appropriate team if needed.
- Coordinate shipment pickups with designated carriers.
- Provide front desk support, including greeting and assisting visitors.
What We’re Looking For:
- Excellent communication and problem-solving skills
- Strong attention to detail and time management
- A proactive team player with a customer-first mindset
- Previous customer service experience preferred
- Comfortable with computers and internal systems (Google, Smartsheet, FreshDesk)
Why Join Us?
At our company, you'll be part of a collaborative and fast-paced team where your work truly matters. We live by our core values:
- Dependable – Working together to get the job done right
- Integrity – Acting with honesty, fairness, and ethical behavior
- Accountable – Owning challenges and finding solutions
- Innovative – Always seeking ways to improve and grow
- Environmental – Making a positive impact on our environment and community
- Ohana Spirit – Embracing the spirit of Aloha in all that we do
If you’re looking to join a company that values people, purpose, and performance—we’d love to hear from you.