Job Listing: Customer Service Agent

Location: Hayward, CA

Job Category: Administrative Support

Position Type: Full Time

FLSA Status: Hourly

Department: Customer Service

Position Description:


Job Summary:
Responds to customer service and rate quote inquiries in a proactive manner in order to provide the highest level of service, ensuring total customer satisfaction.

Job Responsibilities:

  • Determines all internal/external customer requests (i.e. billing problems, billing disputes, tracing problems, POD request or other administrative functions) are promptly and properly answered/resolved within 48 hours of receipt.
  • Enters bookings into the system when called or emailed in from the customer.
  • Prepare any special billing information requested.
  • Investigates problems noted with customers, responds and takes corrective action to avoid similar problems in the future.
  • Investigates cubing discrepancies and determines who is correct then forwards the results of any "judgmen­tal" situations with respect to its dock errors or changes for billing purposes to the Customer Service Manager for review and ultimate resolution should it exceed Supervisor authority.
  • Recommends steps to strengthen procedures in any given area of Customer Service when the procedures in effect are noted to be inadequate or weak.
  • Supplement training to sales and rate personnel (as assigned).

Preferred Qualifications

  • 2+ years of transportation
  • 3+ years of customer service
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • High school diploma; college degree preferred

We are proud to offer the following:

  • Annual merit reviews
  • Annual Bonus (discretionary)
  • 401(k) (Fidelity)
  • 401(k) Company Contribution
  • Free Medical & Dental insurance for employee
  • Free Long-Term Disability insurance
  • Free Employee assistance program
  • Free Life insurance
  • Paid time off (vacation & sick)
  • Vision insurance
  • FSA
  • Voluntary Benefits (Hospital, Accident, Life and Critical Illness)
  • Milestone Years of Service Bonus

Contact Us

Submit all resumes and employment applications to:

DGX-Dependable Global Express
Attn: Human Resources
19201 Susana Road
Rancho Dominguez, CA 90221

Phone: 888.488.4888

Fax: (310) 856-0501


Employment Application

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We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age or disability.