Air Exports Specialist
DGX - Dependable Global Express
JOB SUMMARY: This position is primarily responsible for Customer Service and Operations
GENERAL DUTIES AND RESPONSIBILITIES:
This is a full-time position requiring daily attendance during your established office hours as determined by Management. It is essential to the job to be on time every scheduled work day to be work ready to serve our Customers.
The work output and quality of the work and customer service must be of the highest caliber. Create a positive customer experiences by providing accurate, timely, friendly and courteous service that is remarkable. When the service is "less than" or will result in a negative experience, the expectation of management is that you communicate as such with your Manager, allowing them time to act with urgency to restore the expected service levels.
JOB DUTIES AND RESPONSIBILITIES:
Provide sales & clients with utmost BEST possible ‘service’ and competitive pricing. To maintain current client base & develop new clients for growth and prosperity
Engage with management & sales for service, pricing, business development opportunities. To assure most effective methods for costs procurement and provide competitively priced products being offered to our clients.
Assists with local/regional airlines, truckers, vendors to obtain best competitive rates. Maintain our industry relationships for the purpose of keeping our service and pricing competitive.
Ensures client and agent complaints / service issues are handled promptly same day.
Requests spot pricing when possible and where it makes sense in order to maximize savings in all areas.
Collaborate constantly with supervisor and fellow team members.
Work with your supervisor/manager to follow thru on any training necessary and any goals required.
Follows / Maintains Company Quality Policy and Procedures.
Assures TSA procedures are followed per our TSA IACSSP program.
Strictly adhere to security measures as mandated by the Transportation Security Administration for the purpose of providing for the security of the aircraft, as well as that of persons and property traveling in air transportation, against acts of criminal violence, air piracy, the introduction into the aircraft of any unauthorized person, and any unauthorized explosive, incendiary, or other destructive substance or item.
Assures prompt costing and closing of dept files.
Assure our business accounting is done quick, to calculate period numbers for profit or losses with no delays.
We are proud to offer the following benefits
- Bonus (discretionary)
- Free Medical and Dental insurance for employee
- Free Long-term Disability insurance
- Free Employee assistance program for family
- Free Life insurance $25K
- Paid time off (vacation & sick)
- Vision insurance
- Voluntary Benefits (Hospital, Accident, Life and Critical Illness)
Background check, drug test and COVID-19 viral tests (PCR) with negative results will be required as a pre-employment policy (post-job offer).