Careers

Primary Purpose of Job

• Supervisor experience in a collections department for a mid to small business with aspirations to develop to a more senior role.
• Able to train, set directions for and lead a team of collectors to achieve company goals.
• Lead a department which collects on past due accounts in a timely, orderly and professional manner while following standardized collections procedures.
• Maintain global perspective while developing and building a collections team.

Major Job Accountabilities

· Responsible for collecting past due billings by minimizing losses in a goal-oriented environment using defined procedures.

· Contacts customers via collection calls and/or correspondence regarding their accounts.

· Assists customers with collections-related issues which include but is not limited to: account reviews, bill dispute resolutions, account reconciliations and account settlements.

· Applies knowledge of the company products and services, policies, procedures, and collections system when communicating with delinquent customers to properly evaluate and analyze account information to bring the account current.

· Documents communications and collection efforts timely, accurately, and succinctly.

· Identifies issues attributing to account delinquency and is able to escalate matters when necessary.

· Provides superior customer service in a professional and fair manner.

Select, hire and train team members.

Education Requirements

High School Graduate or College units (highly preferred)

Experience Required

· One (1) year commercial collections experience preferably in the freight industry, or

· Three (3) years Customer Service &/or Call Center experience preferably in the freight industry

Required Skills or Training

· Strong verbal and written communication skills.

· Strong negotiation skills to deal with customers in adversarial situations.

· Must be able to resolve problems using sound judgment.

· Must be goal-oriented with strong attention to detail.

· Able to prioritize and manage multiple responsibilities while working in a high volume, fast-paced environment.

· Proficient with using computers and utilizing multiple programs to perform research.

· Strong MS Excel work experience.

Good communications/grammer

Commitment to excellent customer service.

We are a drug free work environment.

COVID-19 viral tests (PCR) with negative results will be required as a pre-employment policy (post-job offer) before entering the worksite.