Job Listing: Collections Supervisor

Location: Rancho Dominguez, CA

Job Category: Executive

Position Type: Full Time

FLSA Status: Exempt

Department: Accounting

Position Description:

Job description

Primary Purpose of Job

  • Supervisor experience in a collections department for a mid to small business with aspirations to develop to a more senior role.
  • Able to train, set directions for and lead a team of collectors to achieve company goals.
  • Lead a department which collects on past due accounts in a timely, orderly and professional manner while following standardized collections procedures.
  • Maintain global perspective while developing and building a collections team.

Major Job Accountabilities

· Responsible for collecting past due billings by minimizing losses in a goal-oriented environment using defined procedures.

· Contacts customers via collection calls and/or correspondence regarding their accounts.

· Assists customers with collections-related issues which include but is not limited to: account reviews, bill dispute resolutions, account reconciliations and account settlements.

· Applies knowledge of the company products and services, policies, procedures, and collections system when communicating with delinquent customers to properly evaluate and analyze account information to bring the account current.

· Documents communications and collection efforts timely, accurately, and succinctly.

· Identifies issues attributing to account delinquency and is able to escalate matters when necessary.

· Provides superior customer service in a professional and fair manner.

Select, hire and train team members.

Education Requirements

High School Graduate or College units (highly preferred)

Experience Required

· One (1) year commercial collections experience preferably in the freight industry, or

· Three (3) years Customer Service &/or Call Center experience preferably in the freight industry

Required Skills or Training

· Strong verbal and written communication skills.

· Strong negotiation skills to deal with customers in adversarial situations.

· Must be able to resolve problems using sound judgment.

· Must be goal-oriented with strong attention to detail.

· Able to prioritize and manage multiple responsibilities while working in a high volume, fast-paced environment.

· Proficient with using computers and utilizing multiple programs to perform research.

· Strong MS Excel work experience.

Good communications/grammer

Commitment to excellent customer service.

We are a drug free work environment.

COVID-19 viral tests (PCR) with negative results will be required as a pre-employment policy (post-job offer) before entering the worksite.

We follow a strict COVID protocol. We conduct a temperature check on all employees entering the building. We require face coverings to be worn at all time and routinely clean, disinfect and sanitize communal areas.

Contact Us

Submit all resumes and employment applications to:

DGX-Dependable Global Express
Attn: Human Resources
19201 Susana Road
Rancho Dominguez, CA 90221

Phone: 888.488.4888

Fax: (310) 856-0501


Employment Application

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We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age or disability.