Careers

 

Job Listing: Customer Service Agent

Location: Rancho Dominguez, CA

Job Category: Administrative Support

Position Type: Full Time

FLSA Status: Non-Exempt

Department: Customer Service

Position Description:

CUSTOMER SERVICE AGENT

Starting Pay: Commensurate with experience.

Job Type: Full-time, non-exempt position

Schedule: Monday to Friday

Work Location: One location

Preferred Qualifications:

  • 2+ years of transportation
  • 3+ years of customer service
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively

We are proud to offer the following:

  • Annual merit reviews
  • Annual Bonus (discretionary)
  • 401(k) (Fidelity)
  • 401(k) Company Contribution
  • Free Medical & Dental insurance for employee
  • Free Long-Term Disability insurance
  • Free Employee assistance program
  • Free Life insurance
  • Paid time off (vacation & sick)
  • Vision insurance
  • FSA
  • Voluntary Benefits (Hospital, Accident, Life and Critical Illness)
  • Milestone Years of Service Bonus

JOB SUMMARY:

Responds to customer service and rate quote inquiries in a proactive manner in order to provide the highest level of service, ensuring total customer satisfaction, as well as manning the receiving window and entering bills into the system.

JOB DUTIES AND GOALS:

1) Determines all internal/external customer requests (i.e. billing problems, billing disputes, tracing problems, POD request or other administrative functions) are promptly and properly answered/resolved within 48 hours of receipt.

2) Inputs bookings when called in from the customer.

3) Interacts with various departments and locations to ensure that special instructions with respect to a particular account are known and followed.

4) Investigates problems noted with customers, responds and takes corrective action to avoid similar problems in the future.

5) Investigates cubing discrepancies and determines who is correct. Forwards the results of any "judgmental" situations with respect to its dock errors or changes for billing purposes to the Corporate Customer Service for review and ultimate resolution.

6) Follows up on pay in advance shipments.

7) Interacts with other offices with respect to customer requests, bill problems and OS&D.

8) Coordinates pickups with appropriate carrier.



Contact Us

Submit all resumes and employment applications to:

Mail:
DGX-Dependable Global Express
Attn: Human Resources
19201 Susana Road
Rancho Dominguez, CA 90221

Phone: 888.488.4888

Fax: (310) 856-0501

E-Mail: resumes@dhx.com


Employment Application

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We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age or disability.