Job Listing: Customer Service Agent

Location: Rancho Dominguez, CA

Job Category: Administrative Support

Position Type: Full Time

FLSA Status: Non-Exempt

Department: Customer Service

Position Description:


Pay: $21 to $23 per hour

Job Type: Full-time, Hourly position

Schedule: Mon. – Fri. 8:30 am – 5:00 PM PST (hours can vary to 7:30 am – 4:00 pm)

Work Location: Rancho Dominguez, CA (in office position)

Preferred Qualifications:

  • 2+ years of transportation
  • 3+ years of customer service
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively

We are proud to offer the following:

  • Annual Bonus (discretionary)
  • 401(k) (Fidelity) & Company Contribution 10%
  • Free Medical insurance for employees (Cigna network)
  • Free Dental insurance for employees (Dental Health Services)
  • Annual merit reviews/performance reviews bi-annually
  • FSA Health and Dependent
  • Free Long-Term Disability insurance
  • Free Employee assistance program
  • Free Life / AD&D 
  • Paid time off (vacation & sick)
  • Free travel insurance
  • Milestone Years of Service Bonus every 5 years
  • Wellness Program (Weight Watchers, Fitness, Mental Wellness, Work-Life-Balance)
  • Monthly Employee Appreciation Lunches
  • Tuition Reimbursement
  • Voluntary group insurance:

      • Vision insurance
      • Whole Life Insurance (Mass Mutual)
      • Short-term disability insurance
      • Additional Life/AD&D
      • Accident, Hospital and Critical Illness
      • Prepaid Legal
      • Pet Insurance


Responds to customer service and rate quote inquiries in a proactive manner in order to provide the highest level of service, ensuring total customer satisfaction, as well as manning the receiving window and entering bills into the system.


1) Determines all internal/external customer requests (i.e. billing problems, billing disputes, tracing problems, POD request or other administrative functions) are promptly and properly answered/resolved within 48 hours of receipt.

2) Inputs bookings when called in from the customer.

3) Interacts with various departments and locations to ensure that special instructions with respect to a particular account are known and followed.

4) Investigates problems noted with customers, responds and takes corrective action to avoid similar problems in the future.

5) Investigates cubing discrepancies and determines who is correct. Forwards the results of any "judgmental" situations with respect to its dock errors or changes for billing purposes to the Corporate Customer Service for review and ultimate resolution.

6) Follows up on orders dispatched to driver or vendor when requested by customer.

7) Interacts with other offices with respect to customer requests, bill problems and OS&D.

8) Coordinates pickups with appropriate carrier.

9) Supports Receptionist by filling in on breaks.

Contact Us

Submit all resumes and employment applications to:

DGX-Dependable Global Express
Attn: Human Resources
19201 Susana Road
Rancho Dominguez, CA 90221

Phone: 888.488.4888

Fax: (310) 856-0501


Employment Application

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We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age or disability.