Job Listing: Claims/OS&D Clerk

Location: Rancho Dominguez, CA

Job Category: Administrative Support

Position Type: Full Time

FLSA Status: Non-Exempt

Department: Customer Service

Position Description:

Immediate position open for Claims /OS&D Clerk

Job Summary

Assists with processing claims and os&d matters and in accordance with identified goals, and is responsible for the overall direction, coordination and evaluation of this unit.

Job Responsibilities:

  • Logs in and acknowledges claims within 24 hours of receipt.  Pulls copies of applicable investigatory docuĀ­ments, (proof of deliveries, initial Bills of Lading, outturns, etc).

  • Assists with the processing of claims on a timely basis and where DHX proven liable, presents complete files to the appropriate Department Manager within 30 days of filing with recommendations for approval of all claims for payment or denial, but in either case does not exceed 30 days from the date of the claim acknowledgement.

  • Investigates shortage claims

  • Research items related to OS&D and assist to resolve.

  • Corresponds with Agents and Customers on an "as necessary" basis to resolve OS&D/Claims situations.

  • Answers "status of claims" requests from Sales Representatives who are following up on behalf of customers, or the customers themselves.

Preferred Qualifications

  • 2+ years of transportation  
  • 3+ years of customer service 
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma; college degree preferred

We are proud to offer the following benefits:

  • Bonus (discretionary)
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Free Life insurance
  • Paid time off (vacation & sick)
  • Vision insurance
  • FSA
  • Voluntary Benefits (Hospital, Accident, Life and Critical Illness)


Contact Us

Submit all resumes and employment applications to:

DGX-Dependable Global Express
Attn: Human Resources
19201 Susana Road
Rancho Dominguez, CA 90221

Phone: 888.488.4888

Fax: (310) 856-0501


Employment Application

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We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age or disability.