Job Listing: Rate Analyst

Location: Rancho Dominguez, CA

Job Category: Administrative Support

Position Type: Full Time

FLSA Status: Non-Exempt

Department: Customer Service

Position Description:

Immediate position open for Domestic Ocean Rate Analyst

Job Summary

  • Rates are provided to customers competitively and accurately.

  • Customers are responded to within two (2) hours of call/email.

Job Responsibilities:

  •  Issues quotes based on the most competitive rate and shipping information provided at time of quoting.

  • Obtains insurance quotes/coverage as required by customers and ensures charges are covered on quote form.

  • Review tariffs to gain a familiarity with the tools used for rating.

  • Informs customer of Company policies prior to closing the call.

  • Review the details of customers' requests including any provided paperwork, confirming shipment details are within the parameters of our shipping capabilities. (please refer to Carrier Profile shared in Google Docs.) 

Preferred Qualifications

  • 2+ years of transportation  
  • 3+ years of customer service 
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma; college degree preferred

We are proud to offer the following benefits:

  • Bonus (discretionary)
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Free Life insurance
  • Paid time off (vacation & sick)
  • Vision insurance
  • FSA
  • Voluntary Benefits (Hospital, Accident, Life and Critical Illness)

Contact Us

Submit all resumes and employment applications to:

DGX-Dependable Global Express
Attn: Human Resources
19201 Susana Road
Rancho Dominguez, CA 90221

Phone: 888.488.4888

Fax: (310) 856-0501


Employment Application

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We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age or disability.