Job Listing: Collections Specialist

Location: Rancho Dominguez, CA

Job Category: Administrative Support

Position Type: Full Time

FLSA Status: Hourly

Department: Collections

Position Description:



Primary Purpose of Job

Collects on past due accounts in a timely, orderly and professional manner while following standardized collections procedures.

Major Job Accountabilities

·      Responsible for collecting past due billings by minimizing losses in a goal-oriented environment using defined procedures.

·      Contacts customers via collection calls and/or correspondence regarding their accounts.

·      Assists customers with collections-related issues which include but is not limited to: account reviews, bill dispute resolutions, account reconciliations and account settlements.

·      Applies knowledge of the company products and services, policies, procedures, and collections system when communicating with delinquent customers to properly evaluate and analyze account information to bring the account current.

·      Documents communications and collection efforts timely, accurately, and succinctly.

·      Identifies issues attributing to account delinquency and is able to escalate matters when necessary.

·      Provides superior customer service in a professional and fair manner.

Education Requirements

High School Graduate or College units (highly preferred)

Experience Required

·       One (1) year  commercial collections experience  preferably in the freight industry, or

·       Three (3) years Customer Service &/or Call Center experience preferably in the freight industry

Required Skills or Training

·      Strong verbal and written communication skills.

·      Strong negotiation skills to deal with customers in adversarial situations.

·      Must be able to resolve problems using sound judgment.

·      Must be goal-oriented with strong attention to detail.

·      Able to prioritize and manage multiple responsibilities while working in a high volume, fast-paced environment.

·      Proficient with using computers and utilizing multiple programs to perform research.

·       MS Excel work experience

·      Commitment to excellent customer service.

COVID-19 viral tests (PCR) with negative results will be required as a pre-employment policy (post-job offer) before entering the worksite.

Contact Us

Submit all resumes and employment applications to:

DGX-Dependable Global Express
Attn: Human Resources
19201 Susana Road
Rancho Dominguez, CA 90221

Phone: 888.488.4888

Fax: (310) 856-0501


Employment Application

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We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age or disability.