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DGX - Dependable Global Express


Dear Valued Customers,


The following is provided for your information:


Holiday Schedule

The following offices will be closed in celebration of their local holiday:


Vernal Equinox Day

March 21

Hong Kong

Good Friday

March 30


Good Friday

March 30


Labour Day (Fremantle)

Labour Day (Melbourne)

March Public Holiday (Adelaide)

Good Friday

March 5

March 12

March 12

March 30


Maunday Thursday

Good Friday


March 29

March 30



Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.



Rate Changes

The following rate changes apply to origin/destination, respectfully:






Alameda Corridor Surcharge (ACS)


Export Containers transported via rail through LAX/LGB, CA

FCL: 20' / $25 and 40'/ $49

USA Trucking Industry Update

The US trucking industry is experiencing an increased driver shortage as well as other factors critically disrupting operations and ability to meet current demand. Truckers in several regions are requiring an average of two (2) weeks advance notice. Factors and areas affected:

Factors Affecting Service

Affected Areas

  • New Electronic Log Device requirements
  • Decreasing availability of drivers
  • Winter weather in the Midwest, Ohio            Valley, Southeast and Gulf
  • Record-breaking Import volumes

  • Chicago, IL
  • Columbus, OH
  • Detroit, MI
  • Houston, TX
  • Florida 
  • Memphis, TN
  • New York, NY
  • Savannah, GA
  • Wisconsin

In an attempt to minimize delays in the supply chain, please consider taking proactive measures that include placing bookings as far in advance of the desired departure as possible and/or providing flexibility in scheduling of pickup and delivery appointment dates/times.

We will continue to monitor the situation and work on ensuring you obtain the levels of service you require and are accustomed to.


Marmorated Stink Bug Season Measures for FCL & Break Bulk Shipments ex USA to Australia

The Marmorated Stink Bug Season, which began September 1, 2017, will end on April 30, 2018. During this period, all high-risk commodities are required to be fumigated at origin to avoid delays and extra costs upon arrival in Australia.

If you are unsure if your goods fall into the high-risk category please contact your local DGX office or check the commodity list on the below homepage.


Fuel Surcharge Increase – Hawaii, Guam, and CNMI

Matson Navigation Company (“Matson”) announced that due to a steady increase in fuel-related costs over the last three (3) months, the current fuel surcharges are changing. Accordingly, Matson will increase their ocean fuel surcharge by 1.5 percentage points. The fuel surcharge for Hawaii will be increased from 28.5% to 30%, for Guam from 29% to 30.5%, and for CNMI from 34% to 35.5%, all effective with sailings on or after Sunday, March 18, 2018.

Because of this increase in our underlying costs, we are changing the fuel surcharge charged to you to reflect this 1.5% adjustment, effective with sailings on or after Sunday, March 18, 2018.


By making the above rate changes, we are able to maintain our service levels as well as the financial stability you would expect and want from your service provider. We apologize for any inconvenience these changes will cause you.



Should you have additional questions or scheduling concerns, please contact your local office or contact our DGX at 888-488-4888 or at 310-669-8888. For DHX Customer Service Center call us at 800-488-4888, Ext. 2020. For Hawaii news updates see News Updates at 

Thank you for your business - we appreciate it!