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DHX - Dependable Hawaiian Express


Dear Valued Customers,


The following is provided for your information:


Holiday Schedule

The following offices will also be closed in celebration of their local holidays, as shown below:


Hong Kong

Chinese New Year

February 16-19


Chinese New Year

February 16-22


Chinese New Year

February 16



Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.


Fuel Surcharge Increase – Hawaii, Guam, and CNMI

Matson Navigation Company (“Matson”) announced that due to a steady increase in fuel-related costs over the last three (3) months, the current fuel surcharges are changing. Accordingly, Matson will increase their ocean fuel surcharge by 1.5 percentage points. The fuel surcharge for Hawaii will be increased from 28.5% to 30%, for Guam from 29% to 30.5%, and for CNMI from 34% to 35.5%, all effective with sailings on or after Sunday, March 18, 2018.

Because of this increase in our underlying costs, we are changing the fuel surcharge charged to you to reflect this 1.5% adjustment, effective with sailings on or after Sunday, March 18, 2018.


By making the above rate changes, we are able to maintain our service levels as well as the financial stability you would expect and want from your service provider. We apologize for any inconvenience these changes will cause you.

Extreme Overlength Fees


The Less-than-truckload (LTL) industry is finding themselves pushed to the limit due to increased freight volumes and tighter capacity. Because of this capacity crunch, we’ve experienced more LTL Carriers applying an “extreme overlength” fee with large dimensions to individual items that are more than eight (8) feet in length, as opposed to the standard 12 feet.

This reduction reflects the tighter capacity and increased demand LTL carriers have been experiencing over the years. Overlength fees are considered a standard accessorial charge in the LTL industry, separate from fees that apply to standard shipping rates for additional services, including:

  • Delivery appointments
  • Residential deliveries
  • Re-weighs
  • Lift-gate
  • Extreme length

Each carrier establishes their own set of accessorial fees, and it is common to see a fee for shipments in excess of 12 feet or greater in length. LTL carriers are now lessening that to eight (8) feet in length. The trends of increase by foot have been, and are subject to change based on individual Carrier tariff rates:


Guideline of Additional Charges (subject to actual tariff):

8 – 12 feet

$85.00 per shipment

>12 – 20 feet

$150.00 per shipment

> 20 – 27 feet

$250.00 per shipment

> 27 feet

Call for volume quote


The over length fee, along with the other additional services mentioned above, will remain a pass through of charges attached to the shipment.

USA Trucking Industry Update

The US trucking industry is experiencing an increased driver shortage as well as other factors critically disrupting operations and ability to meet current demand. Truckers in several regions are requiring an average of two (2) weeks advance notice. Factors and areas affected:

Factors Affecting Service:

Affected Areas:

·       New Electronic Log Device requirements

·       Decreasing availability of drivers

·       Winter weather in the Midwest, Ohio Valley, Southeast and Gulf

·       Record-breaking Import volumes

Chicago, IL
Columbus, OH
Detroit, MI
Houston, TX
Memphis, TN
New York, NY
Savannah, GA

In an attempt to minimize delays in the supply chain, please consider taking proactive measures that include placing bookings as far in advance of the desired departure as possible and/or providing flexibility in scheduling of pickup and delivery appointment dates/times.

We will continue to monitor the situation and work on ensuring you obtain the levels of service you require and are accustomed to.

For International news updates see News Updates at 


Should you have any questions, please contact your local account executive or our Customer Service support center at 1-800-488-4888 or 1-310-537-2000, Ext. 2020.


Thank you for your business- we appreciate it!