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DHX - Dependable Hawaiian Express

12/15/2020

Dear Valued Customer,

 

The following is provided for your information: 

 

Holiday Schedules

The offices listed below will be closed for the holidays as follows:

 USA

 Christmas Day

 New Year’s Day

 December 25

 January 1

 China

 New Year’s Day

 January 1

 Australia

 Christmas Day

 Boxing Day

 Proclamation Day (Adelaide, SA)

 New Year’s Day

 December 25

 December 28

 December 28

 January 1

 New Zealand

 Christmas Day

 Boxing Day (Observed)

 New Year’s Day (Friday)

 The Day After New Year’s Day   (Observed)

 December 25

 December 28

 January 1

 January 4

 Singapore

 Christmas Day

 New Year’s Day

 December 25

 January 1

 Japan

 The Day Before New Year’s Eve

 New Year’s Eve

 New Year’s Day (Friday)

 New Year’s Day (Saturday)

 New Year’s Day (Sunday)

 Coming-of-age Day

 December 30

 December 31

 January 1

 January 2

 January 3

 January 11

 Philippines

 Christmas Eve

 Christmas Day

 Rizal Day

 New Year’s Eve

 New Year’s Day

 December 24

 December 25

 December 30

 December 31

 January 1

 

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.

 

Hawaii Service Rates for 2021 

As follow up to our Breaking Alert sent out on November 24, 2020, Matson Navigation Company (“Matson”) announced that in order to offset increasing costs of operation and continuing substantial investment in Hawaii service improvements, Matson’s rates for their Hawaii service will increase by $225 per westbound container and $110 per eastbound container, effective with sailings on or after January 3, 2021.

 

As a result, our Hawaii rates will increase by like amounts for full container loads. For less-than-container load (LCL) cargo, our individual Customer rates will be adjusted based on a variety of factors, including the commodity, density, and current costs. These changes will take effect with shipments sailing on or after January 3, 2021. Please contact your current Salesperson to discuss any adjustments to your rate levels with them.

 

At this time no adjustment will be made to the terminal handling charge (THC) for 2021.

  

Observance of Christmas 2020 and New Year’s 2021 Holidays

As follow up to our Breaking Alert sent out on December 2, 2020, DHX- Dependable Hawaiian Express will be closed Friday, December 25 2020 and Friday, January 1, 2021.

 

  • Out of Southern California, during the week of Christmas, the cutoff for hazardous freight to Hawaii will be 5:00 pm PST Monday, December 21 and for non-hazardous freight 5:00 pm PST Tuesday, December 22, to Guam the cutoff for hazardous freight will be 5:00 pm PST Friday, December 18 and for non-hazardous freight 5:00 pm PST Monday, December 21 for the Wednesday, December 23 sail. All cargo received December 23 and 24 will be loaded for the following Wednesday, December 30 sail. During the week of New Year’s, the cutoff for hazardous freight to Hawaii will be 5:00 pm PST Monday, December 28 and for non-hazardous freight will be 5:00 pm PST Tuesday, December 29, to Guam the cutoff for hazardous freight will be 5:00 pm PST Thursday, December 24 and for non-hazardous freight will be 5:00 pm PST Monday, December 28 for the Wednesday, December 30 sail.

 

  • Out of Northern California, during the week of Christmas, the cutoff for hazardous and non-hazardous freight to Hawaii will be 3:00 pm PST Tuesday, December 22 for the Thursday, December 24 sail. There are no changes to the regular cutoffs for Guam freight for the Tuesday, December 22 sail. During the week of New Year’s, the cutoff for hazardous and non-hazardous freight to Hawaii will be 3:00 pm PST Monday, December 28 for the Thursday, December 31 sail out of Long Beach. There will be no sailing from Oakland on Thursday, December 31. Matson will truck road legal loads to Long Beach. To Guam, the cutoff for hazardous and non-hazardous freight will be 3:00 pm PST Wednesday, December 23 for the Tuesday, December 29 sail.

 

  • Out of Portland, during the week of Christmas, the cutoff for hazardous freight to Hawaii will be 5:00 pm PST Monday, December 21 and for non-hazardous freight 5:00 pm PST Tuesday, December 22 for the Saturday, December 26 sail. During the week of New Year’s, the cutoff for hazardous freight to Hawaii will be 5:00 pm PST Monday, December 28 and for non-hazardous freight 5:00 pm Tuesday, December 29 for the Saturday, January 2 sail.

 

  • Out of Seattle, during the week of Christmas, the cutoff for hazardous freight to Hawaii will be 5:00 pm PST Tuesday, December 22 and for non-hazardous freight 5:00 pm Wednesday, December 23 for the Saturday, December 26 sail. During the week of New Year’s, the cutoff for hazardous freight to Hawaii will be 5:00 pm PST Tuesday, December 29 and for non-hazardous freight Wednesday, December 30 for the Saturday, January 2 sail.

  

Christmas and New Year’s Holiday Port Schedule and Gate Hours

Matson Navigation Company (“Matson”) has announced that there will not be sailings out of Long Beach Saturday, December 26, 2020 and Saturday, January 2, 2021. Please find below Matson’s adjusted holiday schedule.

 

Hawaii Vessels 

 Departure

 Vessel Voyage

 Cargo Cut-Offs

 Honolulu

 Arrival

 Thu 12/17 Oakland

 Matsonia V001W

 Normal Cut-   Offs

 Wed 12/23 AM

 Sat 12/19 Long Beach

 Matsonia V001W

 Normal Cut-   Offs

 Wed 12/23 AM

 Sat 12/19 Tacoma

 RJ Pfeiffer V462W

 Normal Cut-   Offs  

 Sat 12/26 AM

 Tue 12/22 Oakland

 RJ Pfeiffer V462W

 Normal Cut-   Offs

 Sat 12/26 AM

 Wed 12/23 Long Beach   23:00 Departure

 Daniel K. Inouye   V048W

 Wed 12/23    

 Dry - 1300    

 Rfr - 1500

 Haz - 1300

 Sun 12/27 PM

 Thu 12/24 Oakland  

 15:00 Departure

 Lurline V026W

 Wed 12/23   2300

 Haz - 1200

 Tue 12/29 PM

 Sat 12/26 Long Beach

 No Sailing

 N/A

 N/A

 Sat 12/26 Tacoma

 Maunawili V207W

 Thu 12/24   1430

 Sat 1/2 PM

 Tue 12/29 AM Oakland

 Maunawili V207W

 Normal Cut-   Offs

 Sat 1/2 PM

 Wed, 12/30 Long   Beach 0400 Departure

 Manukai V212W

 Normal Cut-   Offs

 Sun 1/3 PM

 Thu 12/31 Oakland

 No Sailing

 N/A

 N/A

 Thu 12/31 Long Beach   1500 Departure

 Matsonia V002W

 Thu 12/31   

 All Cargo -   1200

 Tue 1/5 PM

 Sat 1/2 Tacoma        

 2200 Departure

 RJ Pfeiffer V463W

 Thu 12/31  1430

 Sat 1/9 PM

 Tue 1/5 Oakland       

 Noon Departure

 RJ Pfeiffer V463W

 Normal Cut-   Offs

 Sat 1/9 PM

 

Guam Vessels

 Departure

 Vessel Voyage

 Cargo Cut-Off

 Guam Arrival

 Wed 12/23 Long   Beach

 Daniel K. Inouye   V048W

 Tue 12/22   

 Dry - 1600 

 Rfr - 1600

 Haz - 1200

 Tue 1/5 PM

 Sat 12/26 PM Long   Beach

 No Sailing

 N/A

 N/A

 Sat 12/26 AM Tacoma

 Maunawili V207W

 Thu 12/24    1430

 Tue 1/12 AM

 Tue 12/29 AM Oakland

 Maunawili V207W

 Normal Cut-   Offs

 Tue 1/12 AM

 Wed 12/30 Long Beach

 Manukai V212W

 Tue 12/22    

 All Cargo -   1200

 Tue 1/12 AM

 

Notes:  

1) On Christmas week, the Daniel K. Inouye V048W will sail on Wednesday, December 23 at 2300 to accommodate late cargo receipts as there will be no sailing from Long Beach on Saturday, December 26.

 

2) There will be no sailing from Oakland on Thursday, December 31. Matson will truck road legal loads to Long Beach to sail on the Matsonia V002W departing 1500 on Thursday, December 31.

 

CHRISTMAS AND NEW YEAR’S TERMINAL HOURS

All terminal and gate operations are CLOSED ON FRIDAY, December 25 and January 1. 

 

CHRISTMAS EVE – Thursday, December 24

 Port

 CY Hours

 Auto Lot

 Long Beach

 0800-1500

 0800-1130

 Oakland

 0800-1430

 Closed

 Tacoma

 0800-1430

 0800-1430

 Guam

 0800-1200

 0800-1200

 Honolulu

 0600-1545

 0800-1130

 Hilo

 0700-1130

 0700-1130

 Kawaihae

 0700-1130

 NA

 Kahului

 0700-1200

 0700-1200

 Nawiliwili

 0700-1130

 0700-1130

 

NEW YEARS EVE – Thursday, December 31

 Port

 CY Hours

 Auto Lot

 Long Beach

 0800-1500

 0800-1130

 Oakland

 0800-1430

 Closed

 Tacoma

 0800-1430

 0800-1400

 Guam

 0800-1200

 0800-1200

 Honolulu

 0600-1545

 0800-1130

 Hilo

 0700-1130

 0700-1130

 Kawaihae

 0700-1130

 NA

 Kahului

 0700-1200

 0700-1200

 Nawiliwili

 0700-1130

 0700-1130

  

Coronavirus

There is so much news available, we felt it was really not necessary to comment other than to state that from the U.S. Mainland there have been no delays impacting Hawaii or Guam. Shipments exporting from Asia may still experience delays as the ocean carriers cancel sailings and air freight capacity is still somewhat limited.

 

At DHX – Dependable Hawaiian Express we have an Emergency Response Plan in place to ensure your shipments and our services will continue in spite of the virus. This plan includes our Associates and Management working from home, as well as providing us all with as safe a workplace as we can under the circumstances. Our goal is to continue to serve you with the excellent service to which you are accustomed. We are working both hard and smart to be part of your solution during these difficult times!

 

Warehousing and Storage 

We have palletized goods storage capabilities in Honolulu, Maui, Kona and Guam. Our customers are able to monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store”. You can increase your retail selling space or free up your workspace in your existing facility and have supplies arrive as you need them. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.

 

DHX Blog – Shipping Insights

We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there you can access links to our other social media pages, where we share company items we believe are newsworthy.

Should you have additional questions, please contact your local office, or our Corporate Customer Service center at 800-488-4888, Ext. 2020, or email us at custserv@dhx.com 

 

We wish you and your loved ones the very best for a Happy Holiday Season and a prosperous 2021!

 

Thank you for your business - we appreciate it!