News Updates

Return to Newsletter Index

DGX - Dependable Global Express



Dear Valued Customers,


The following is provided for your information:


Holiday Schedule

The following offices will also be closed in celebration of their local holidays, as shown below:




November 23-24


All Saints’ Day

All Souls’ Day

ASEAN Summit non-working days (Manila)

Bonifacio Day

November 1

November 2

November 13-15


November 30


Culture Day

Labor Thanksgiving Day

November 3

November 23


Melbourne Cup Day

November 7



Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.


*We will have a skeleton crew at each continental USA office the day after Thanksgiving - office hours will vary by facility. Our delivery operations on the Islands will be open. Please call your local office to determine hours of operation.


For international sailing and holiday cut-off schedules, please visit our website at



New Computer System


As part of our commitment to providing superior quality services and value, we are pleased to announce that we upgraded to a new information technology software on October 1. The new system will help us to improve our customer service to you, in addition to increasing the speed in which information becomes available.

It is our goal to improve our communications through electronic notifications. We also plan to methodically increase your ability to use online tools the system has available over the next 3-4 month period. This will make it EASY for you as Customers to do business with us by creating a more timely and transparent environment in which we do business together.
We wanted you to be aware of the changes and ask for your understanding as we transition to our new system.  

Should you have questions or concerns, please call us Toll Free at (888) 488-4888 or contact your local office.  



Puerto Rico


As you are probably aware, the situation in Puerto Rico remains extremely challenging since the hurricane struck, and unfortunately, progress has been slow due to the overall scale of the devastation to property and the entire infrastructure of the Island. 


Operational efficiencies continue to be well below normal, and the ripple effect of delays affects all involved in the operational process, from pick up to departure, and delivery.  The combination of driver shortages and the scarcity of available empty ocean equipment returning from the Island set the tone for the overall frustration being felt by all involved in the trade-lane.


Currently, barges and vessels scheduled to sail Southbound from US Mainland to Puerto Rico are booked solid and are off the market for several weeks.  Delays and shutouts will continue to be experienced by all, including relief cargo, for the foreseeable future. 


From our point of control, we are part of the solution but utilizing our services for the foreseeable future will require patience, recognition and acceptance of the disruption affecting our organized efforts.  We continue to manage our operations on a day to day basis in an effort to help our customers manage this crisis through the long haul. For the sake of all concerned, please be sure to notify your customer of this information.



2017-18 Marmorated Stink Bug season measures for FCL & Break Bulk shipments ex USA to Australia


The new Marmorated Stink Bug Season started on the September 1, 2017 and will end on April 30, 2018. During this period all high risk commodities are required to be fumigated at origin to avoid delays and extra costs upon arrival in Australia.
If you are unsure if your goods fall in the high risk category please contact your local DGX office or check the commodity list on the below homepage.

Terminal Handling Charge –Hawaii to Guam 


As previously announced in January 2017, the State of Hawaii Department of Transportation, Harbors Division’s next wharfage increase of 15% took effect on October 1, 2017. As part of the State’s financing plan for its multi-year harbors modernization program, a third increase of 15% is also scheduled for an effective date of July 1, 2018.

Because of this increase in our underlying costs, we are changed our Hawaii to Guam terminal handling charges to reflect this adjustment. THC increased by $0.04 per cubic foot effective with sailings on or after October 1, 2017. By doing this, we are able to maintain our service levels as well as the financial stability you would expect and want from your service provider. We apologize for any inconvenience this change will cause you.


Should you have additional questions or scheduling concerns, please contact your local office or contact our DHX Customer Service Center at 800-488-4888, Ext. 2020, or DGX at 888-488-4888 or  310-669-8888.

Southern California Facility


Our Southern California Rancho Dominguez facility recently turned on our solar power installation. We continue to strive to reduce our carbon footprint! For a brief and fun video of our power system please go to or and watch the video.


For Hawaii news updates see News Updates at 


Thank you for your business - we appreciate it!