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DGX - Dependable Global Express
Dear Valued Customers,
The following is
provided for your information:
The following offices will also be closed in celebration
of their local holidays, as shown below:
Summit non-working days (Manila)
Please remember that
certain offices are across the International Dateline. The dates above are
their dates, not the actual U.S. date.
*We will have a skeleton crew at each
continental USA office the day after Thanksgiving - office hours will vary by
facility. Our delivery operations on the Islands will be open. Please call your
local office to determine hours of operation.
For international sailing and holiday cut-off
schedules, please visit our website at www.dgxglobal.com.
New Computer System
As part of our commitment to providing
superior quality services and value, we are pleased to announce that we upgraded
to a new information technology software on October 1. The new system will help
us to improve our customer service to you, in addition to increasing the speed
in which information becomes available.
It is our goal to improve our communications
through electronic notifications. We also plan to methodically increase your
ability to use online tools the system has available over the next 3-4 month
period. This will make it EASY for you as Customers to do business with us by creating
a more timely and transparent environment in which we do business together.
We wanted you to be aware of the changes and ask
for your understanding as we transition to our new system.
Should you have questions or concerns,
please call us Toll Free at (888)
488-4888 or contact your
As you are probably aware, the situation in Puerto Rico remains extremely challenging since the
hurricane struck, and unfortunately, progress has been slow due to the overall
scale of the devastation to property and the entire infrastructure of the
Operational efficiencies continue to be well below normal, and the ripple
effect of delays affects all involved in the operational process, from pick up
to departure, and delivery. The combination of driver shortages and the
scarcity of available empty ocean equipment returning from the Island set the
tone for the overall frustration being felt by all involved in the trade-lane.
Currently, barges and vessels scheduled to sail Southbound from US
Mainland to Puerto Rico are booked solid and are off the market for several
weeks. Delays and shutouts will continue to be experienced by all,
including relief cargo, for the foreseeable future.
From our point of control, we are part of the solution but utilizing our
services for the foreseeable future will require patience, recognition and
acceptance of the disruption affecting our organized efforts. We continue
to manage our operations on a day to day basis in an effort to help our
customers manage this crisis through the long haul. For the sake of all
concerned, please be sure to notify your customer of this information.
Marmorated Stink Bug season measures for FCL & Break Bulk shipments ex USA
The new Marmorated Stink Bug Season started on the September
1, 2017 and will end on April 30, 2018. During this period all high risk
commodities are required to be fumigated at origin to avoid delays and extra
costs upon arrival in Australia.
If you are unsure if your goods fall in the high risk category please contact
your local DGX office or check the commodity list on the below homepage.
Terminal Handling Charge
–Hawaii to Guam
previously announced in January 2017, the State of Hawaii Department of
Transportation, Harbors Division’s next wharfage increase
of 15% took effect on October 1, 2017. As part
of the State’s financing plan for its multi-year harbors modernization program,
a third increase of 15% is also scheduled for an effective date of July 1, 2018.
Because of this
increase in our underlying costs, we are changed our Hawaii to Guam terminal
handling charges to reflect this adjustment. THC increased by $0.04 per cubic
foot effective with sailings on or after October 1, 2017. By doing this, we are
able to maintain our service levels as well as the financial stability you
would expect and want from your service provider. We apologize for any
inconvenience this change will cause you.
Should you have
additional questions or scheduling concerns, please contact your local office
or contact our DHX Customer Service Center at 800-488-4888, Ext. 2020, or DGX at 888-488-4888
Southern California Facility
Our Southern California Rancho Dominguez facility recently
turned on our solar power installation. We continue to strive to reduce our
carbon footprint! For a brief and fun video of our power system please go to www.dhx.com or www.dgxglobal.com and watch the video.
Hawaii news updates see News Updates at www.dhx.com.
Thank you for your
business - we appreciate it!