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CUSTOMER VIP CARE
Our Customer VIP Care is our knowing the value of each customer and the value in your partnership. Replacing the traditional meaning of “VIP” with “Value in Partnerships” allows us to provide a different dimension of customer care. The primary elements being continuous focus on customer satisfaction and retention, and the ability of the customer to see and realize the dependable difference of Dependable Hawaiian Express.
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My Account
With your personalized “My Account” feature, Dependable Hawaiian Express makes it simple for you to access detailed account information anytime. To use My Account, sign into "MY ACCOUNT SIGN-IN" located top left on this page. If you are not yet registered,
click here.
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Bookings
Domestic Bookings
“MY ACCOUNT SIGN-IN” Sign in to book a shipment or check on the status of existing
bookings.
International Bookings
Contact International Customer Service at (888) 488-4888 ext. 2005 or (310) 669-8888 ext. 2005, or by E-Mail, or fax at 310-537-3291. For Guam and Saipan destinations, call (888) 488-4888 ext. 2005.
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Pickups
Domestic Pickups
Sign in to book a pickup or check on the status of existing “MY ACCOUNT SIGN-IN” pickups.
International Pickups
Contact International Customer Service at (888) 488-4888 ext. 2005 or (310) 669-8888 ext. 2005, or by E-Mail, or fax at 310-537-3291. For Guam and Saipan destinations, call (888) 488-4888 ext. 2005.
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Shipment Status
Hawaii, Guam and Saipan
Sign in to view your shipment status or, enter your Freight Bill # here:
International Shipment Status
For shipments outside of Hawaii, Guam or Saipan, Click here.
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Rate Quotes
Domestic Rates
Sign in to get a rate quote.
International Rates
Please contact International Rates at (888) 488-4888 ext. 2025 or (310) 669-8888
ext. 2025, by E-Mail
or fax at 310-537-3291.
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Online Payments
Sign in to make an online payment.
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Update My Account
Sign in to make changes to your account.
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Important Customer VIP Care Information.
Claims
Use our Presentation of Claim form.
Sailing Schedule
Service between Los Angeles, Oakland, Portland, Seattle and all points in Hawaii.
Container Sizes
See all available sizes.
Forms
Straight Bill of Lading, Consolidation, Uniform Air Bill, Credit Application, Hazardous Materials and more.
INCOTERMS 2000 Table
Payment table based on Incoterms.
Personal Effects
Westbound and Eastbound rates.
Conversion Chart
Project Cargo
Wood Packing Material Standard
Important international requirements for Wood Packing Materials (WPM).
Glossary of Terms
Extensive list of shipping terms.
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