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CUSTOMER VIP CARE
Welcome to our exclusive Customer VIP Care area where you’ll find everything you need to do business with us online. Once you’ve registered with us, in My Account you can get quotes, search for shipment details, place pickup or booking requests, make online payments, and much more!
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My Account
“My Account” makes it simple for you to access detailed account information anytime. To use, sign into MY ACCOUNT SIGN-IN located top left on this page. If you are not yet registered, click here.
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Shipment Tracking
Quick Track
Use our
quick track to search multiple shipments by tracking or reference number.
Advanced Tracking
If you’d like to search by different parameters – Account type, Status Code, Originating or Destination Zip Code, Date, and more – sign into MY ACCOUNT SIGN-IN located top left on this page. If you have questions, please call (800) 488-4888, Ext. 2001.
International Shipment Status
For shipments outside of Hawaii, Guam or Saipan, Click here.
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New Rate Quote
Domestic Rates
Use our
online rate quote form to submit a request for a rate quote. If you’d like to save your rate quote information, sign into MY ACCOUNT SIGN-IN located top left on this page and submit your rate quote request. Prefer to get an immediate quote? Call (800) 488-4888 Ext. 2001. If you’d like to do a Quote Search, please sign into MY ACCOUNT SIGN-IN located top left on this page and select “Quote Search” from the top right Customer VIP Care menu.
International Rates
Please contact International Rates at (888) 488-4888 or (310) 669-8888, by E-Mail or fax at (310) 537-3291.
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Pickup/Booking
Domestic Pickup/Booking
Sign into MY ACCOUNT SIGN-IN located top left on this page to book a shipment, check on the status of active bookings, book a pickup or check on the status of active pickups. You can also use our convenient Pickup/Booking search tool by signing in and selecting “Pickup Search” from the top right Customer VIP Care menu.
International Pickup/Booking
Contact International Customer Service at (888) 488-4888 or (310) 669-8888, or by E-Mail, or fax at (310) 868-5183. For Guam and Saipan destinations, call (888) 488-4888.
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Reports
Now available! Sign into MY ACCOUNT SIGN-IN located top left on this page to run and review reports on all your shipments. You can query by account, by date and by report type. You can even create custom reports. Once you’ve signed in, select “Reports” from the top right Customer VIP Care menu.
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Claim Entry
Need to file a claim? Sign into MY ACCOUNT SIGN-IN located top left on this page to access an online claim form. If you’d like to use a PDF version that doesn’t require signing in, click here. Fill in, print and mail to DHX - Dependable Hawaiian Express. Please call (800) 488-4888, Ext. 1110 for assistance with any of the forms. Click here to see a sample of a completed form. |
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Account Status
Sign into MY ACCOUNT SIGN-IN located top left on this page to view your account status.
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Online Payments
Make a payment online here if you have your payment information handy or, Sign In located top left to retrieve your invoice data and make a payment online.
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Update My Account
Sign into MY ACCOUNT SIGN-IN located top left to make changes to your account.
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Important Customer VIP Care Information
Project Cargo
Sailing Schedule
Service between Los Angeles, Oakland, Portland, Seattle and all points in Hawaii.
Container Sizes
See all available sizes.
Forms
Consolidation, Credit Application, Hazardous Materials, Personal Effects, Proforma Invoice, Ocean Bill of Lading, and Uniform Air Waybill.
INCOTERMS 2000 Table
Payment table based on Incoterms.
Personal Effects
Use our handy Westbound and Eastbound rate forms.
Conversion Chart
Wood Packing Material Standard
Important international requirements for Wood Packing Materials (WPM).
Glossary of Terms
Extensive list of shipping terms.
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